Key Holder

Sanctuary Medicinals•Saugus, MA

13d•Onsite

About The Position

Key Holder – Sanctuary Saugus $19 an hour | Hourly Non-Exempt | Full-Time Opportunities Available Help Lead the Team Opening Sanctuary Saugus At Sanctuary Medicinals, Key Holders do a lot more than hold keys. They help set the energy for the entire store. From opening the doors in the morning to leading a busy sales floor at night, Key Holders are trusted leaders who keep operations running smoothly while creating an experience the customer actually enjoys being part of. As part of the opening team for Sanctuary Saugus, you will help build the culture, support the team, and bring the store to life from day one. This role is perfect for someone who thrives in fast-paced environments, enjoys leading people, and can balance strong customer service with compliance and operational standards. If you are someone who likes staying busy, solving problems on the fly, motivating others, and jumping in wherever needed, you will fit right in here. Why Sanctuary Saugus? Opening a new store is exciting, fast-moving, and full of opportunity. As a Key Holder, you will help shape the culture, support the team, and play a major role in building the customer experience from the ground up. This is a great opportunity for someone looking to grow into management, develop leadership skills, and be part of launching something new in Massachusetts cannabis.

Requirements

Must be 21 years of age or older
High School Diploma or equivalent required
Must pass all required background checks
Excellent verbal and written communication skills
Ability to resolve problems quickly and professionally
Comfortable working in a fast-paced retail environment
Flexible schedule including nights, weekends, and holidays
Ability to multitask while staying organized
Strong sense of urgency and accountability
Ability to motivate and support team members
Excellent cash handling skills
Basic computer and Microsoft Office skills required

Nice To Haves

Minimum one year of cannabis or retail supervisory experience preferred
Previous dispensary or cannabis industry experience is a plus

Responsibilities

Open and close the store when the AGM or GM are not present
Help oversee daily dispensary operations including compliance, cash handling, and internal audits
Ensure all state regulations, company policies, and operational procedures are followed at all times
Organize workflow and help keep the team running efficiently throughout the shift
Support employees while helping maintain a positive team environment
Help communicate company goals, updates, promotions, and operational changes to staff
Partner with management to support store performance, customer experience, and daily operations
Lead by example while working alongside the team on the sales floor
Help create a fun, fast-paced, and welcoming customer experience
Train and support new employees during onboarding and daily operations
Handle customer concerns professionally and help resolve issues quickly
Keep the sales floor organized, stocked, and presentation-ready
Ensure menu accuracy and product availability throughout the shift
Motivate and direct staff during high-volume periods
Support inventory operations and cash management procedures
Maintain strong product knowledge and help educate both staff and customers
Assist management with operational tasks and shift execution as needed
Help maintain a clean, organized, and compliant dispensary environment
Step in wherever needed to support the team and customer experience