Key Holder, East 54th
About The Position
This role is responsible for providing high-level customer service and hospitality to clients, assisting Studio Management with daily studio tasks and projects, and maintaining a positive attitude. The Key Holder will support SoulCycle instructors with class check-in, work collaboratively with staff, and assist with training new hires. Responsibilities also include maintaining product knowledge for retail operations, upholding the SoulCycle aesthetic and culture, and performing various cleaning duties for the studio, common areas, equipment, bathrooms, and changing rooms.
Requirements
- Must have customer service experience
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have excellent communication skills and be able to work with a wide range of personalities
- Must have outstanding customer service and problem solving skills
- Must have a positive, can-do attitude
- Must have friendly and professional phone and email etiquette
- Must have superior organizational skill
- Must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday.
- All employees are expected to be available to work peak holiday shifts
Responsibilities
- Provide high level customer service and hospitality to clients
- Assist the Studio Management in daily studio tasks and projects
- Maintain a positive attitude and take initiative
- Provide support to the SoulCycle instructors to ensure a successful class check-in process
- Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
- Assist with the training and coaching of new hires for the front desk staff team
- Maintain product knowledge for all studio retail operations
- Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
- Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
- Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
- Bathroom and changing room cleaning
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
