Key Fifth Person

Albertsons Companies•Kalispell, MT

2d•Onsite

About The Position

The Key Fifth Person assists the Grocery Manager in directing the Grocery Department, including Frozen, Dairy, and Liquor/Beer, and supervises and trains personnel. The role assists with ordering, receiving, storing, pricing, stocking, and merchandising. In the absence of the Store Director and Grocery Manager, this person may direct and control the entire store’s operation, including supervising employees and handling customer complaints. The position supports customer-service goals, department and front-end operations, merchandising policies, sales and cash-handling procedures, shrink control, store opening and closing, and compliance with company policies. It may include back-up checking and Receiving Clerk duties. The work takes place primarily in a temperature-controlled store, with occasional exposure to outdoor temperatures. This is a safety-sensitive position.

Requirements

Extensive retail background and prior management experience related to retail operations.
Thorough understanding of company practices, policies, and procedures.
Strong written and oral communication, leadership, and interpersonal skills; proven ability to manage and develop people.
Ability to maintain composure and interact effectively with customers, vendors, coworkers, the public, and personnel at all levels.
Ability to work as part of a team and supervise assigned employees; knowledge of employment laws and workplace practices, and compliance with state and federal regulations.
Analytical ability to handle planning, reporting, operational objectives, scheduling, supervision, and hiring or disciplinary-action recommendations; ability to assess business activity.
Knowledge of basic mathematics, weights and measures, product variety, product location, and perishability.
Ability to work at different times of day, weekends, and holidays, with little or no supervision.
Thorough knowledge of check-stand scanning and loss-prevention procedures; ability to operate and train others on front-end registers or scanning equipment and to operate ordering equipment.
Knowledge of and ability to implement emergency procedures for disasters or equipment and software malfunctions.
Ability to stand and walk for long periods; frequently reach, lift, stack, and maneuver objects weighing up to approximately 80 pounds; may climb ladders.
Ability to stack properly and operate fully loaded hand trucks, six-wheel carts, and pallet jacks; manual dexterity, good eye-hand coordination, and alertness to work safely and accurately.
May use cleaning supplies, chemicals, and safety cutters.
Comply with company attendance, grooming, and dress-code policies.

Responsibilities

Promote company and division customer-service programs, resolve customer complaints positively, and provide personalized service.
Assist the Grocery Manager with day-to-day grocery department and front-end operations, including planning merchandise needs and special sales.
Perform ordering, receiving, storing, pricing, stocking, and merchandising duties; implement merchandising policies and instructions.
Provide back-up cashiering as needed and use suggestive selling and other sales techniques.
Account for sales, maintain and store cash-register detail tapes, and issue and collect money from check stands.
Prepare task lists for night stockers, close out discontinued items, and implement price changes.
Control shrink and prevent the sale of out-of-code products.
Open and close the store.
Ensure compliance with sanitation, safety, security, and other company policies, and recommend corrective action when needed.
Implement emergency procedures in response to equipment or computer-software malfunctions.
Oversee store operations, supervise employees, and handle customer complaints when the Store Director and Grocery Manager are absent.
Perform Receiving Clerk duties when the Receiving Clerk is absent.
Carry out all duties accurately, honestly, and with integrity, as well as other assigned duties.