Key Fifth Person

Albertsons•Kalispell, MT

2d•Onsite

About The Position

The Key Fifth Person assists the Grocery Manager with directing grocery department operations, including Frozen, Dairy, and Liquor/Beer, and with supervising and training personnel. The role supports ordering, receiving, storing, pricing, stocking, and merchandising, as well as day-to-day grocery department and front-end operations. In the absence of the Store Director and Grocery Manager, this position may direct and control the entire store, including supervising employees and handling customer complaints. The position requires an extensive retail background and prior management experience related to retail operations, along with knowledge of company practices, policies, procedures, employment laws, workplace practices, and applicable state and federal regulations. Work takes place primarily in a temperature-controlled store, with occasional exposure to outdoor environments and varying temperatures. The role requires standing and walking for extended periods, frequently handling objects weighing up to approximately 80 pounds, and may involve climbing ladders.

Requirements

Extensive retail background and prior management experience related to retail operations.
Thorough understanding of company practices, policies, and procedures.
Strong written and oral communication, leadership, and interpersonal skills; ability to manage and develop people and maintain composure with customers, vendors, and coworkers.
Ability to work as a team member and supervise assigned employees.
Knowledge of employment laws, workplace practices and policies, and applicable state and federal regulations.
Ability to interact effectively with personnel at all levels, customers, vendors, the public, and government agencies, while concentrating and handling interruptions and complaints.
Analytical ability to plan, report, meet operational objectives, schedule, supervise, and make hiring and disciplinary action recommendations; ability to judge and respond to business activity.
Knowledge of basic mathematics, weights and measures, product variety, product location, and perishability.
Ability to work at different times of day, weekends, and holidays, with little or no supervision.
Thorough knowledge of check-stand scanning and loss-prevention procedures; ability to operate and train others on front-end cash registers and scanning equipment.
Ability to operate ordering equipment and implement emergency procedures during disasters or equipment or software malfunctions.
Ability to stand and walk for long periods; frequently reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 80 pounds; may climb ladders.
Ability to stack properly and operate fully loaded hand trucks, six-wheel carts, and pallet jacks; manual dexterity, good eye-hand coordination, and alertness to complete work safely and accurately.
Ability to use cleaning supplies, chemicals, and safety cutters as needed.
Compliance with company attendance, grooming, and dress-code policies.

Responsibilities

Champion company and division customer service programs and help meet or exceed customer service goals.
Handle customer relations positively, resolve customer complaints effectively, and promote personalized service.
Perform ordering, receiving, storing, pricing, stocking, and merchandising duties.
Assist the Grocery Manager with planning, organizing, and directing daily grocery department and front-end operations, including recommendations for regular and seasonal merchandise and special sales needs.
Help implement company and division merchandising policies and Store Director instructions.
Act as a backup checker when needed; use suggestive selling and other sales techniques.
Account for sales, maintain and store cash register detail tapes, and issue and collect money from check stands.
Prepare task lists for night stockers, close out discontinued items, and implement price changes.
Control shrink and prevent the sale of out-of-code products.
Open and close the store.
Ensure compliance with company sanitation, safety, security, and other policies, and recommend corrective action as needed.
Implement emergency procedures when equipment or computer software malfunctions.
Oversee store operations, supervise employees, and handle customer complaints in the absence of the Store Director and Grocery Manager.
Perform Receiving Clerk duties when the Receiving Clerk is absent.
Perform all duties accurately, honestly, and with integrity, along with other assigned duties.