Key Customer Specialist

Geiger Brothers•Flowood, MS

6d•Hybrid

About The Position

Join the largest privately held promotional products company in the US. This role serves as the primary contact for sales partners and their high-volume clients, utilizing standardized processes and concepts. The position offers a competitive compensation package, a full benefits package including Education Reimbursement and 401k with match, and the option to work remotely from home for added flexibility.

Requirements

Advanced knowledge and proficiency in math, writing, public speaking, and Microsoft applications (Word, Excel, Outlook, and Power Point) equivalent to a 2-year college degree.
Specialized product and industry knowledge obtained through CAS/MAS Certification.
Minimum of two years of progressively responsible customer service or sales experience.
Experience in handling large accounts in a service or sales capacity.
Strong written, negotiation, and verbal skills.
Good interpersonal skills.
Strong knowledge of customer relations.
Effective conflict resolution skills.
Ability to multitask efficiently.
Strong team collaboration capabilities.
Good sense of judgment.
Ability to concentrate for extended periods of time paying close attention to detail.
Ability to handle multiple tasks simultaneously and manage time effectively.
Industry certification at the MAS (Master Advertising Specialist) level.

Responsibilities

Create and maintain strong professional relationships with assigned sales partners and their clients.
Identify and support the needs of partners and customers, assisting them in meeting or exceeding sales goals.
Provide aggressive competitive pricing through research and negotiation, especially beyond special pricing with preferred suppliers or when the sales partner requests are related to a competitive situation.
Obtain quotes, order PSA, and spec samples from preferred suppliers.
Stay current with industry trends and selling patterns by attending supplier webinars, meetings, and industry events.
Follow through on orders, claims, and issues related to assigned sales partners, ensuring accurate commission payouts.
Provide sales partners with creative selling ideas and stay current with trends in the industry.
Seek Regional Sales VP approval for special commission splits and low-margin agreements.
Write up and enter orders in Geiger’s online order entry system.
Guide sales partners and customers on Geiger processes and programs.
Develop billing and receivable functions knowledge to ensure accurate order processing for special customer needs.
Coordinate custom orders by working with vendor relations, product safety team and other corporate team members when needed.
Control and monitor sample costs to stay within business development funds.
Coordinate activities with creative and support personnel as required.
Direct contact with sales partners and customers, occasional travel to visit customers, trade shows, and field visits with sales partners.
Maintain regular communication with the direct Manager for assistance and discuss special requests or needs.
Set daily parameters to ensure workflow distribution meets and exceeds goals.
Respond timely to incoming calls, emails, and messages with helpful answers and guidance.
May require involvement in sales and marketing aspects of potential Global accounts, including product selection, RFP assistance, Power Point presentations, mock websites, and face-to-face sales calls.
Perform other related duties as assigned.