Homegoods Key Carrier

TJX•Hendersonville, NC

6d•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The position requires open availability, including nights and weekends. Key Carriers model exceptional customer service and help create a positive experience for customers and Associates while promoting honesty, integrity, and confidentiality. As Manager on Duty, the Key Carrier follows company policies and procedures, oversees execution of the store plan, prioritizes work, responds to customer-service issues, and coaches Associates. The role helps maintain appropriate coverage in service areas, ensures operational and opening/closing procedures are followed, communicates priorities and progress, supports Associate training, and promotes compliance, credit and loyalty programs, shrink reduction, and safety. The position is located at HomeGoods Store 1199 in Hendersonville, North Carolina. Starting pay is $15.00 to $15.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Open availability, including nights and weekends.
One year of retail experience.
Six months of leadership experience.
Ability to work a flexible schedule.
Ability to work effectively with peers and supervisors as a team player.
Ability to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Ability to coach, delegate, and follow up effectively on multiple people and tasks.
Ability to act quickly under challenging circumstances.
Ability to multitask.
Superior communication and organizational skills, with attention to detail.

Responsibilities

Model exceptional customer service and create a positive experience for internal and external customers.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks and activities according to the store plan, prioritizing as needed.
Address immediate customer-service issues, provide appropriate coaching, and use discretion under customer-service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures and opening and closing procedures follow company guidelines.
Communicate priorities accurately and effectively with management and Associates, and provide progress updates.
Give and accept recognition and constructive feedback; provide Associates with feedback, recognition, and coaching.
Partner with management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation assistance
Bereavement benefit
401(k) with Associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) matching, for Associates who meet service or hours requirements
Medical, dental, and vision insurance, for Associates who meet service or hours requirements
Health savings account (HSA), for Associates who meet service or hours requirements
Health care flexible spending account (FSA), for Associates who meet service or hours requirements
Life insurance, for Associates who meet service or hours requirements
Short- and long-term disability, for Associates who meet service or hours requirements
Paid parental leave, for Associates who meet service or hours requirements
Paid holidays, vacation, and sick time, for Associates who meet service or hours requirements
Auto and home insurance discounts, for Associates who meet service or hours requirements
Scholarship program, for Associates who meet service or hours requirements
Adoption assistance, for Associates who meet service or hours requirements