HomeGoods Retail Key Carrier Coordinator
About The Position
The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers predominantly perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store based on store needs. The role models exceptional customer service and requires open availability, including nights and weekends. Key Carriers create a positive experience for internal and external customers, promote honesty and integrity, and maintain confidentiality. They may act as Manager on Duty while following company policies and procedures. They help ensure the store team follows the store plan and operational procedures, address immediate customer service issues, and coach Associates. They communicate priorities and progress with management and Associates, support training and feedback, and contribute to compliance, loyalty and credit programs, shrink reduction, and store safety.
Requirements
- Able to work a flexible schedule, including nights and weekends.
- Team player who works effectively with peers and supervisors.
- Able to respond appropriately to changes in direction or unexpected situations.
- Knowledge of company standard software, systems, and procedures.
- Knowledge of merchandise flow in stores.
- Proven problem-solving skills.
- Able to effectively coach, delegate, and follow up on multiple people and tasks.
- Able to act quickly under challenging circumstances.
- Capable of multitasking.
- Superior communication and organizational skills, with attention to detail.
- 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience and role-model exceptional customer service.
- Promote honesty and integrity and maintain confidentiality.
- Act as Manager on Duty in accordance with company policy and procedure.
- Ensure the store team performs tasks in accordance with the store plan and prioritize as needed.
- Address immediate customer service issues, use discretion within customer service policies, and provide appropriate coaching to Associates.
- Maintain accurate Associate coverage in service areas.
- Ensure Associates follow operational procedures and opening and closing procedures follow company guidelines.
- Communicate priorities and progress accurately and effectively with management and Associates.
- Provide and accept recognition and constructive feedback; provide feedback, recognition, and coaching to Associates.
- Partner with Management on Associate training needs to improve effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in shrink reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation benefit
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- 401(k) match for those meeting service or hours requirements
- Medical, dental, and vision coverage for those meeting service or hours requirements
- Health savings account (HSA) for those meeting service or hours requirements
- Health care flexible spending account (FSA) for those meeting service or hours requirements
- Life insurance for those meeting service or hours requirements
- Short- and long-term disability for those meeting service or hours requirements
- Paid parental leave for those meeting service or hours requirements
- Paid holidays, vacation, and sick time for those meeting service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
