Key Accounts Manager

BEST Human Capital & Advisory Group • Austin, TX

20h • Hybrid

About The Position

We are seeking a Key Accounts Manager in the Horticulture / Retail industry to lead strategic account management and growth initiatives for national retail customers and re-wholesale customer partners. This role partners cross-functionally across merchandising, replenishment, marketing, and operations to deliver programs that deliver great results to our customer while driving sales, profitability, and exceptional execution.

Requirements

• Bachelor’s degree in Horticulture, Business, Marketing, or a related field, or equivalent relevant experience.
• 5+ years of experience in key account management, sales, or customer development (retail or consumer products preferred).
• National Lawn & Garden Retail, Nursery Re-Wholesaler or Live Plant Sales Experience REQUIRED
• Strong analytical and financial acumen; ability to interpret data and translate insights into clear recommendations.
• Advanced proficiency in Microsoft Excel; familiarity with customer portals and reporting tools preferred.
• Excellent communication and presentation skills; ability to influence cross-functional partners.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Proven ability to manage complex timelines, processes, and cross-functional stakeholders.
• Demonstrated ability to balance customer requirements with internal financial goals.
• Strategic Thinker – Anticipates challenges, develops proactive solutions, and aligns planning with long-term objectives.
• Collaborative Partner – Builds strong relationships with internal teams and external customer counterparts.
• Data-Driven – Uses analytics to guide decision-making and ensure performance
• Detail-Oriented Executor

Responsibilities

• Own day-to-day account leadership for an assigned buyer, including strategy, programs, forecasting, and execution—directly and through coordination of internal partners.
• Serve as the primary point of contact, ensuring timely communication, accurate reporting, and alignment on key initiatives.
• Develop and execute account strategies that drive profitable growth; identify opportunities, risks, and corrective actions.
• Build and maintain strong customer relationships; communicate consistently with buyers and key stakeholders.
• Lead program planning and new product/program development initiatives, including presentations, cost models, and recommendations.
• Analyze weekly and monthly performance; prepare reports summarizing results, trends, opportunities, and action plans.
• Coordinate advertising and promotional execution, including calendar management, item setup, pricing updates, and cost-change tracking.
• Partner with replenishment and operations to optimize product flow, support seasonal assortments, and improve sell-through and inventory performance.
• Support field and representative teams with program communication, and merchandising guidance; provide feedback from market visits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level