Key Accounts Manager - I

QUEST RESOURCE MANAGEMENT GROUP LLC•The Colony, TX

6d•Hybrid

About The Position

Quest is a full-service environmental consulting and management group supporting the efforts of Fortune 500 companies seeking to maximize profits and mitigate risks and minimize their ecological footprints. The ideal person must be able to multi-task, work independently and have strong attention to detail while being able to collaboratively communicate across departments. We focus every day on recycling, reusing and repurposing where we can, and being socially responsible. We take care of our employees’ wellbeing and offer a comprehensive benefits package. We offer a casual business environment (so, you can wear jeans), great incentives and rewards with a quarterly recognition program.

Requirements

Bachelor's degree strongly preferred or related field or combination of related work experience and education required
Management experience with direct reports preferred.
Mastered skills with Microsoft Office Skills (Excel, Word, Outlook and PowerPoint)
Properly prioritizes tasks within their day and manages time wisely where deadlines are consistently met
Responds well in a dynamic and rapidly changing environment
Flexible, uses critical thinking skills and open to learning new ideas/skills
Successfully manages and is willing to assist others as a team
Proven self-starter with growth potential, attentive to detail, strong interpersonal skills with the ability to acquire needed information from various sources
Experienced in managing national accounts
Strong customer focus with demonstrated ability to synthesize client needs; ability to manage relationships with diplomacy and tact
Strong interpersonal and verbal/written communication, decision making, and leadership skills.
Strong technology skills and demonstrated proficiency using standard software packages
Exceptional negotiating, analytical, planning, problem solving, organizational, and project management skills
Must be able to maintain the required level of activity toward achieving goals without direct supervision.
Ability to influence and work and communicate effectively with various levels of management.

Nice To Haves

This role may require up to 5% travel, depending on business needs.

Responsibilities

Build and sustain long-term relationships with clients and vendors, managing expectations and negotiating contracts and costs.
Grow and each client book of business by identifying additional waste and products to be serviced.
Lead and manage a team, balancing workloads and overseeing project execution.
Monitor expiring contracts and determine actions for renewals or acquisitions of goods and services.
Ensure compliance with supplier and customer contracts, following relevant policies and procedures.
Maintain accurate and up-to-date records in appropriate systems.
Communicate clear expectations for excellence to the team and monitor performance.
Generate timely and accurate client reports, ensuring data integrity.
Prepare and deliver quarterly customer-specific reports for internal leadership and clients.
Drive client reporting and billing to ensure it is executed and provided timely per the contract and/or agreed upon timeframes.
Foster positive, motivational relationships across multiple internal and external teams.
Ensure timely follow-up on outstanding issues and escalations, working to achieve a satisfactory resolution
Provide effective problem-solving resources and solutions for complex issues.
Prioritize, develop, and lead business reviews to drive performance.
Establish service requirements by maintaining effective communication with vendors and clients, conducting surveys, and providing key performance indicators for senior management.
Lead continuous improvement efforts by evaluating service quality, redesigning processes, and suggesting actionable changes.
Stay informed on industry best practices through educational resources, publications, networks, and professional organizations.
Collaborate across departments (finance, accounting, sales, client services, and vendor relations) to meet business objectives effectively.
Monitor purchase orders for policy compliance, ensuring timely approvals and closure.
Act as a primary representative for vendors and clients in direct interactions.
Demonstrate strong written, verbal, and listening communication skills in all interactions with customers, vendors, and internal teams.
Possess a basic understanding of P&L and accounting processes.
Lead the rollout of new accounts and client expansions with minimal supervision.
Effectively prioritize tasks and manage time to consistently meet deadlines.
Fulfills supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; evaluating employee performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Consistent and prompt attendance.
Other duties and projects as assigned and required of the business.
Manages Quest online portal and ensure customer data accuracy
Manages Quest exceptions daily (CASS/S&C, etc)
Manages accuracy of BOB (book of business)