2026

Clopay•Wilkes-Barre, PA

3d•$27 - $30•Onsite

About The Position

Clopay National Accounts, a division of Clopay Corporation, is seeking a Key Account Team Lead. Clopay Corporation is North America's largest residential and commercial garage door manufacturer, known for innovation, safety, and design. Headquartered in Mason, Ohio, the company operates manufacturing facilities in Ohio, Pennsylvania, and Arizona. Clopay Corporation is an American-owned company and a subsidiary of Griffon Corporation, with a wide reach across distribution centers and retail locations in the U.S. and Canada. The company blends the residential elegance of Clopay with the industrial strength of Cornell and Cookson brands, securing everything from family garages to iconic stadiums and skyscrapers.

Requirements

Two to Four years of management experience
Coaching skills
Self-Motovated
Must be able to work with a minimum of supervision, be part of and lead a team, and work unsecheduled hours when required.
Excellent computer skills.
Outstanding customer service skills.

Nice To Haves

Four year college degree preferred

Responsibilities

Participate in and ensure Clopay National Accounts achieves a high level of customer satisfaction with assigned Key Accounts and all CNA clients as it pertains to management of handling service calls (dispatch, quoting & project management).
Areas of focus include: Knowledge of customer expectations and pricing programs, timely dispatch, timely and accurate quote submission, proper vendor selection, pro-active management of dispatch and follow-up, and internal and external communication (systems and key people).
Ability to perform the duties of a Service Project Coordinator/Project Manager.
Ability to fill in on the On-Call Rotation when needed to ensure proper coverage.
Lead and develop an effective Key Account Team so that the team and the organization exceeds all productivity and quality targets.
Improve customer support skills through coaching based on monitored calls and metrics of the service dispatch team.
Identify and resolve all disciplinary and performance issues within the team so that customer satisfaction remains high, driving towards the complete elimination of complaints.
Demonstrate a high level of energy and commitment so that the individuals are continuously motivated and encouraged towards the achievement of targets.
Conduct semi-annual reviews and monthly one-on-one meetings with each associate.
Work with Service Department Supervisor to identify trends so that continuous improvement becomes standard business practice.
Develop and maintain a sound understanding of all service support systems so that effective management of these tools can help drive up performance.
Contribute positively to the overall performance of the service department by undertaking special projects as assigned by senior management.
Manage appropriate staffing levels in response to changes in work volume.
Remain fully aware of the availability of all services in the company so that every opportunity to meet our customer’s needs is taken.
Be willing and available to support the needs of the Service Department and/or the Company.
Approve all worked hours and approved benefit time following our payroll processes.
Closely monitor call aging and unresolved expenses.
Participate in the development and training of newly hired associates, including 30/60/90 day reviews.
Facilitate and participate in weekly Ideas meetings.
Manage your team to achieve defined profitability expectations.