Key Account Store Operations Specialist

Too Good To Go•New York, NY

12d•$60,000 - $65,000•Hybrid

About The Position

Our mission at Too Good To Go is to inspire and empower everyone to fight food waste together. It’s a big mission, and that’s where you come in! At Too Good To Go, you’ll join a team that cares about developing strategic partnerships, making value-based decisions, and finding innovative solutions to the world’s food waste crisis. You’ll lead an elite team to elevate our growth in North America and collaborate daily with world-class minds—while doing work that’s both high-impact and deeply meaningful. As a Key Accounts Store Operations Specialist, you will work closely with our North American Enterprise Account team to support and grow our largest accounts. You will help launch and onboard stores, track KPIs, build positive relationships with store level employees, and follow up on opportunities and issues, all to ensure that our key account stores perform at their best.

Requirements

Customer support experience in a fast-paced environment
Great organizational skills - an eye for detail and great administrative follow-ups
Problem-solving ability and experience in working with performance metrics
Excellent communication skills over the phone and via email

Responsibilities

Set up and train new stores on our platform, track incoming requests and progress to keep all our partner launches run smoothly and on time.
Engage with partner store teams, solve issues, and provide support to ensure a positive customer experience.
Respond to ad-hoc data requests, monitor store data

Benefits

Agility & Autonomy
Modern Hybrid Model: Maintain a high-performance rhythm with a balance of focused remote work and collaborative office days (3x a week) in our New York or Chicago hub.
Dedicated Time to Recharge: 20 days of paid vacation plus additional paid volunteer time through our Shareback program.
Parental Support: Comprehensive paid parental leave with top-up support to ensure you can be present for life’s most significant milestones.
Premium Health Coverage: 100% employer-paid medical (EPO), dental, and vision options for employees.
Comprehensive Support: Access to our Employee Assistance Program (EAP) for mental health care, legal and financial advisory, and family support.
Active Lifestyle: Stay energized with monthly ClassPass credits and our dedicated bike mobility program.
Financial Future: Plan for long-term security with RRSP matching.
Community & Belonging
Global Connectivity: Engage with our international team through various Employee Resource Groups (ERGs), including P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse groups.
Vibrant Workspace: Experience a welcoming office environment with curated snacks, premium coffee, and regular team celebrations that foster a true sense of community.