Key Account Specialist

EECO•Raleigh, NC

About The Position

Electrical Equipment Company (EECO), a full-line electrical distributor specializing in industrial automation and power solutions, is seeking a Key Account Specialist in Raleigh, North Carolina. The role provides dedicated service to designated key accounts, helping customers reduce costs, increase reliability, and improve performance. The specialist coordinates customer needs across internal teams and factory resources, while enabling Key Account Managers to focus on developing new business. The role has a direct impact on customer satisfaction and EECO’s strategic growth initiatives. The Key Account Specialist is the primary contact for key customers’ service needs, including pricing, quotes, delivery, expediting, resolving pricing concerns and service issues, factory coordination, and price negotiation. The specialist qualifies sales opportunities and works with Key Account Managers to identify decision makers and advance opportunities. The role also manages customer interactions through CRM, proactively reviews pricing agreements and customer pricing files to support competitiveness and profitability, and identifies opportunities to improve customer efficiency through products, services, systems, technology, or solutions. EECO seeks an organized, detail-oriented, team-oriented person who values professional customer service, strong customer relationships, and achieving goals. The position requires the ability to work in accordance with EECO’s cultural beliefs: Achieve Results, Delight Customers, Straight Talk, It’s Mine, Value Everyone, Think Team, and Build Trust. EECO describes itself as a drug-free workplace and equal opportunity employer and offers competitive compensation, career growth and development, and a benefits package.

Requirements

Associate degree or equivalent relevant work experience.
Commitment to authentic customer service and a collaborative personality.
Tenacity to see challenges through to resolution.
Intermediate knowledge of Microsoft Excel spreadsheet software.
Strong written and oral communication skills.
Ability to work independently and autonomously.
Strong attention to detail and analytical abilities.
Ability to learn EECO’s business systems, become proficient in them, and train for additional responsibilities.
Ability to work by and speak to EECO’s cultural beliefs.

Nice To Haves

Previous experience in an industrial or manufacturing environment is a plus.

Responsibilities

Serve as the primary contact for key customers’ pricing, quotes, delivery, quote follow-up, and expedite requests.
Coordinate support and communicate results to customers, including factory coordination and internal technical or business support.
Take the lead in resolving pricing concerns and service problems, coordinating with the Key Account Manager as appropriate.
Negotiate pricing and qualify sales opportunities, engaging the Key Account Manager when applicable.
Work with the Key Account Manager to identify key customer contacts, decision makers, and information that can advance opportunities.
Use CRM to manage customer interactions and prioritize activities.
Proactively manage pricing agreements and customer pricing files, at least annually as required, to support competitiveness and maximize gross profit.
Identify opportunities to migrate customers to preferred vendors and increase margins.
Ensure pricing files support competitive pricing and margin objectives, and proactively notify customers of pricing changes when applicable.
Understand customer needs and challenges and offer products, services, systems, technology, or solutions that create customer value and improve efficiency.
Work across departments to improve efficiency and remove obstacles affecting customer service.