Key Account Specialist

EECO•Raleigh, NC

About The Position

Electrical Equipment Company (EECO) is a full-line electrical distributor specializing in industrial automation and power solutions. The Key Account Specialist (KAS) provides service to designated key accounts, handling customer needs such as alternatives, quotations, factory coordination, delivery and pricing, and coordination with internal technical specialists, product managers, and business development specialists. The position gives Key Account Managers (KAMs) more time to develop new business while providing key customers with a dedicated resource for their immediate needs. Delivering an exceptional customer experience is the primary focus, with support from customer support, product service, pricing, purchasing and inventory control, credit and collections, sales, and operations teams. Key accounts receive priority access to organizational resources. The KAS serves as the customer’s first point of contact for pricing, quotes, delivery, follow-up, pricing concerns, issue resolution, factory coordination, and price negotiation. The role qualifies sales opportunities and engages the KAM where appropriate, while working jointly to identify decision-makers and information that can advance opportunities. The KAS also uses the customer relationship management (CRM) system to manage interactions and prioritize activities. The role proactively manages pricing agreements and customer pricing files to maximize gross profit, seeks opportunities to move customers to preferred vendors, maintains competitive pricing while protecting margins, and informs customers of applicable price changes. The KAS seeks to understand customer needs and challenges, identifies ways to improve efficiency through systems, technology, services, or solutions, and coordinates across departments to improve service and remove obstacles. EECO seeks a highly organized, detail-oriented, goal-oriented person who values professional customer service, teamwork, and strong customer relationships. The position requires the ability to work independently, communicate effectively, pay close attention to detail, analyze information, and learn EECO’s business systems. EECO describes its culture through values including achieving results, delighting customers, straight talk, ownership, valuing everyone, teamwork, and building trust.

Requirements

Associate degree or equivalent relevant work experience.
Authentic commitment to customer service and a collaborative personality.
Tenacity to see challenges through to resolution.
Intermediate knowledge of Microsoft Excel spreadsheet software.
Strong written and oral communication skills.
Ability to work independently and autonomously.
Strong attention to detail and analytical abilities.
Ability and willingness to learn EECO’s business systems and train for additional responsibilities.
Ability to work by and speak to EECO’s cultural beliefs, including achieving results, delighting customers, straight talk, ownership, valuing everyone, teamwork, and building trust.

Nice To Haves

Previous experience in an industrial or manufacturing environment.

Responsibilities

Serve as the primary customer contact for pricing, quotes, delivery, quote follow-up, pricing concerns, issue resolution, factory coordination, and price negotiation for designated key accounts.
Request support to resolve customer needs and communicate results back to customers.
Coordinate internal technical specialists, product managers, business development specialists, and other departments in response to customer needs.
Qualify sales opportunities and involve the Key Account Manager when appropriate.
Work with the Key Account Manager to identify key contacts, decision-makers, and information that advances opportunities.
Use the customer relationship management (CRM) system to manage customer interactions and prioritize activities.
Proactively manage pricing agreements and customer pricing files to maximize gross profit and maintain competitive pricing.
Identify opportunities to migrate customers to preferred vendors and increase margin percentages.
Notify customers of applicable pricing changes.
Understand customer needs and challenges and identify ways to improve efficiency through systems, technology, services, or solutions.
Proactively offer product and service solutions that provide customer value.
Coordinate across departmental boundaries to improve efficiency and address challenges affecting customer service.