Key Account Representative
Sysco•Vancouver, BC
•Hybrid
About The Position
The Senior Analyst, Account Management strengthens customer relationships and enhances the customer experience by providing dedicated support and issue resolution. This role collaborates closely with Customer Support Teams (CST), National Sales, and Local Sales to ensure seamless service delivery and customer satisfaction. The Senior Analyst dedicates a significant portion of their time (up to 50%) to building and maintaining relationships with new and existing accounts, focusing on resolving "last mile" issues and ensuring timely and accurate product delivery.
Requirements
- Expertise in customer service management and ability to partner effectively across functional teams.
- Strong organizational and project management skills, including the ability to manage multiple customers simultaneously.
- Ability to thrive in a fast-paced and changing work environment.
- Expert proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to quickly learn and utilize existing and new Sysco technologies.
- Excellent communication (written and verbal) and interpersonal skills.
- Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree
- 5+ years of experience
- Ability to travel by car.
- Ability to sit, stand, and walk for extended periods.
- Ability to use a computer and communicate effectively.
Nice To Haves
- Demonstrated experience with and working knowledge of Sysco customers (preferred).
Responsibilities
- Build and maintain strong customer relationships through various communication channels, including in-person visits based on customer needs and contractual agreements.
- Effectively communicate with both internal and external stakeholders, including handling challenging conversations and managing escalations.
- Liaise with the local contract sales organization to implement best practices and directions provided via Global Sales Center (GSC) resources, acting as a role model for effective implementation.
Benefits
- Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
- Short-Term and Long-Term Disability
- Life Insurance
- Voluntary Optional Insurance
- Parental Leave Plan
- Company Pension Plan
- Group RRSP & TFSA
- Employee and Family Assistance
- Stock Purchase Plan
- Maple Virtual Care
- Unlimited on-line learning
- Sysco product discounts
- Preferred vendor discounts
- Associate Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
