Key Account Representative

Sysco • Vancouver, BC

7d • Onsite

About The Position

The Key Account Representative is responsible for delivering sales targets, driving penetration, and minimizing lost business within assigned accounts to achieve profitable sales growth. This role involves collaborating with Business Development Managers, researching customer needs, managing a pipeline of opportunities, and ensuring compliance with customer contracts. The representative will also track expiring contracts, offer value-added services, stay informed about market conditions, and provide product information and training to customers. Effective communication with internal teams and external partners is crucial for maximizing the customer experience. The role requires participation in sales meetings, analysis of sales reports, and active use of the company's CRM tool. Additionally, adherence to Sysco's Food Safety Policy and a commitment to safe working practices with minimal environmental impact are essential.

Requirements

• Minimum of 2 years’ experience in sales
• Completion of post-secondary education or equivalent experience
• Proven ability to cultivate relationships and grow sales
• Strong financial and business acumen and ability to properly plan and execute business plans
• Demonstrated skills in the area of consultative selling, networking and negotiations
• Strong communication and interpersonal skills and ability to work with and influence a variety of key stakeholders
• Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time
• Ability to learn the use of proprietary CRM tools for planning and forecasting sales sales growth
• Ability to understand and manage compliance to contracts
• Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data
• Proficient in Microsoft Applications Suite (Word, Excel, PowerPoint, Outlook)
• Valid driver’s license in good standing with access to a vehicle is required.

Nice To Haves

• CPSA designation is preferred

Responsibilities

• Deliver the sales targets established in a detailed account plan
• Drive penetration and minimize lost business to achieve profitable sales growth and special objectives within assigned accounts
• Engage Experts to improve closed/won sales performance
• Collaborate with Business Development Managers to support growth strategy throughout customer lifecycle
• Research customer business needs and develop a mix of products and services to meet these needs
• Manage pipeline of penetration opportunities leveraging analytically generated product recommendations
• Understand Customer contracts and enforce compliance mutually
• Track expiring contracts and participate in building of new Master Service Agreement
• Offer value-added services to Customers as needed to help support growth and Customer loyalty
• Be informed of market conditions, product innovations, competitor products, prices and sales, and share information and knowledge with customers as part of a value-added service
• Answer customer’s questions about products, prices, availability and product uses
• Provide product information and practical training to customer personnel
• Communicate effectively with Sysco and Specialty Companies servicing Customers to maximize Customer experience (i.e. new location openings, order guide changes, limited time offers, etc.)
• Participate in company functions, customer visits and customer events
• Attends and participates in general sales and district meetings
• Review and analyze daily and weekly reports such as special-order requests, customer bid files, and sales/gross profit margin data
• Actively utilizes Sysco proprietary CRM tool for planning and forecasting for sales growth and maintaining updated customer files
• Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Perform other duties as assigned.

Benefits

• Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
• Short-Term and Long-Term Disability
• Life Insurance
• Voluntary Optional Insurance
• Parental Leave Plan
• Company Pension Plan
• Group RRSP & TFSA
• Employee and Family Assistance
• Stock Purchase Plan
• Maple Virtual Care
• Unlimited on-line learning
• Sysco product discounts
• Preferred vendor discounts
• Associate Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree