Key Account Representative National Accounts
About The Position
QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.
Requirements
- Minimum of 2 years' Sales or Customer Service experience, preferably in building materials
- Strong organizational skills with attention to detail
- Excellent problem-solving abilities and sound judgment
- Effective interpersonal and written/verbal communication skills
- Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint)
- Willingness to travel up to 25% for business purposes.
- Comfort with extended periods of desk work and heavy phone/email communication
Responsibilities
- Act as the primary point of contact for key customers, addressing their inquiries and concerns through phone calls and email correspondence
- Provide exceptional customer service to bolster sales efforts and enhance customer satisfaction
- Collaborate closely with Outside Sales Representatives (OSR) to strengthen customer relationships and work collectively towards achieving sales targets
- Manage the entire order process from initiation to delivery, including order tracking and recommending complementary products
- Make strategic recommendations to increase the adoption of private label products and digital solutions
- Support OSRs in developing account growth strategies and conducting Quarterly Business Reviews (QBRs)
- Ensure timely and accurate deliveries while assisting with various customer operations
- Efficiently resolve day-to-day customer issues, whether working remotely or from company offices as required
Benefits
- 401(k) with employer match
- Medical, dental, and vision insurance
- PTO, company holidays, and parental leave
- Paid training and certifications
- Legal assistance and identity protection
- Pet insurance
- Employee assistance program (EAP)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
