Key Account Representative - Power Systems

Wagner Equipment • Hobbs, NM

3d • $23 - $33 • Hybrid

About The Position

The Key Account Representative is responsible for specific customer accounts assigned for parts sales, customer experience, and to ensure that systems and processes are implemented in such a manner that customer needs are both met and anticipated in a manner that reflects the company’s vision of working as “One Professional Team.”

Requirements

• High School Diploma or GED
• 1+ years working with parts
• 1+ years administrative/clerical experience
• 1+ years customer service experience
• 1+ years sales experience
• Intermediate knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook
• Strong technical and customer service skills
• Ability to go beyond normal channels, if necessary, to resolve issues to meet customer demand requirements
• Professional phone skills
• Ability to travel when needed

Responsibilities

• Answers phone calls, texts and emails as a primary responsibility in a prompt and professional manner
• Ability to multi-task, prioritize and manage time effectively
• Develops and maintains communication strategies for customers as well as interdepartmental communication
• Promotes positive interpersonal skills in all interactions with customers and employees
• Displays excellent communication skills and teamwork
• Responsible for all parts quotes, orders and invoicing for assigned customers
• Continuously evaluates and identifies opportunities to drive process improvements that positively impacts the customers’ experience
• Develops and implements strategies to increase customer loyalty
• Annual/Bi-Annual customer visits
• Maintains tracking on Core credits/inspections and Core return processes
• Ensures proper notes for backorder analysts to process and shipping instructions are placed on orders.
• Handles on-call duties, assisting customers after hours if needed
• Provides leads to PSSR’s, Service shops, etc.
• Active communication with leadership and sales teams
• Attends meetings, virtual or in person depending on needs.
• 80% Office – 20% Field/Warehouse
• Other duties as assigned by manager

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED