Key Account Performance Manager, Home Services Specialist

Townsquare Ignite•Dallas, TX

4d•Remote

About The Position

Townsquare Ignite is a rapidly growing revenue and profit driver for Townsquare Media, founded in 2010. Our products and solutions combine owned digital properties, a proprietary digital programmatic advertising platform, and an in-house demand and data management platform that collects valuable first-party data. Our competitive advantages include first-party data collection, proprietary advertising technology, impactful integration with leading DSPs, massive reach, targeted solutions, multi-platform delivery, and a full-service creative team. The Key Account Performance Manager for the Home Services Team is a client-facing role focused on retention, growth, and strategic support. This role serves as the main point of contact for vertical-specific advertiser accounts, driving outcomes by ensuring campaigns are strategically planned, managed, and optimized by internal teams. Vertical experience in home services (HVAC, plumbing, roofing, etc.) is critical for understanding client needs. While not directly managing campaigns within platforms, this role acts as a quarterback, partnering with Campaign Managers, Search Strategists, Buyers, and Interactive Strategists to ensure proper setup, launch, and optimization. Understanding digital media capabilities is essential. Success is measured by client satisfaction, platform performance, retention, new account growth, and revenue expansion.

Requirements

Experience supporting digital media or strategic accounts; familiar with paid search, paid social, programmatic, or multi-channel campaigns
Home Services category experience strongly preferred (HVAC, plumbing, roofing, electrical, etc.)
Ability to interpret performance data and translate findings into actionable insights
Strong relationship-building and communication skills
Highly organized, with the ability to manage multiple accounts simultaneously
A proactive mindset with enthusiasm for helping clients grow
Agency or client-facing experience is preferred
Minimum $3,000,000 book of business
Conduct monthly reporting calls and share reports with all clients
Maintain 95% month-over-month client retention
Onboard at least one (1) new client per month
Applicants must be eligible to work in the U.S.

Responsibilities

Serve as the primary post-sale client-facing contact, responsible for building strong relationships to drive retention and satisfaction.
Lead the strategic direction of client campaigns with a focus on business outcomes and revenue growth.
Facilitate clear communication between clients and internal teams to maintain alignment on goals, deliverables, and timelines.
Identify upsell opportunities to deliver added value and encourage incremental investment.
Conduct regular performance reviews, providing insights and recommendations tied to business goals and KPIs.
Act consistently in the best interest of the business and uphold high professional and ethical standards.
Coordinate with Campaign Managers, Search Strategists, Buyers, and Interactive Strategists to ensure proper setup and launch.
Support strategy formation to align with business objectives and market context.
Ensure internal teams understand client objectives, audience, and KPI targets.
Monitor high-level campaign performance to ensure KPIs are met and ROI goals achieved.
Provide proactive insights and data-backed recommendations to clients on a routine basis.
Communicate optimizations, status updates, and next-step priorities directly with clients.
Help preserve client goodwill and long-term relationship value.