Key Account Operations Manager

Garber Corp•Las Vegas, NV

19d•Onsite

About The Position

Garber Collection is a leading designer and importer of wall décor, mirrors, shadow boxes, and accent furniture. We work with major U.S. retailers including HomeGoods, Living Spaces, and Nebraska Furniture Mart. We operate a high-volume, fast-paced business with global manufacturing partners, and we are focused on scaling significantly over the next few years. We are hiring a Key Account Operations Manager to become the backbone of our business. This is a hybrid role combining order management, vendor coordination, and key account communication. You will own execution from purchase order through delivery while also serving as a point of contact for key retail accounts — providing proactive updates, resolving issues, and ensuring strong relationships. This is a hands-on role responsible for ensuring that everything runs accurately, on time, and without errors — from purchase orders to final delivery. You will work closely with our U.S. team, China-based team, and factory partners to manage execution across all orders. This role is ideal for someone coming from a wholesale, import/export, or manufacturing environment who has managed both operations and customer-facing communication. This is a hands-on execution role focused on orders, vendors, logistics, and key account support. Example: managing 50+ active purchase orders, coordinating vendor timelines, updating buyers, and resolving delays before they impact delivery. We are looking for someone who takes full ownership, communicates clearly, and executes without dropping details.

Requirements

3–7+ years of experience in supply chain, operations, or order management
Experience managing purchase orders, vendors/factories, and production or shipping timelines
Experience working with retail accounts or customer-facing communication
Strong Excel skills (formulas, data accuracy, organization)
Highly detail-oriented with strong follow-through
Ability to manage multiple priorities in a fast-paced environment
Clear, professional communication skills
Experience with supply chain processes including order management, shipment tracking, logistics coordination, and vendor communication is required.

Nice To Haves

Experience in import/export, wholesale, manufacturing, or fulfillment operations strongly preferred.
Exposure to product development, design coordination, or home décor/furniture categories is a plus
Strong aesthetic sense and ability to understand product positioning and collections is a plus

Responsibilities

Own all purchase orders from placement to delivery
Track production timelines, shipments, and ETAs
Coordinate daily with overseas factories, vendors, and internal teams
Serve as a point of contact for key retail accounts, providing updates and resolving issues
Maintain and verify pricing, costs, and margins (Excel-heavy)
Identify and resolve issues before they impact customers
Run weekly order status and operations updates
Ensure all buyer-facing communication is clear, accurate, and proactive