Key Account Manager

Costa Farms•Miami, FL

10d•Onsite

About The Position

The Key Account Manager manages the development and execution of profitable programs that grow top-line sales for both the company and the customer. This role involves working with senior management to lead and develop Foliage & Blooming Tropical programs in specific regions. The KAM acts as the liaison between customers and internal cross-functional teams to ensure timely and successful delivery of solutions tailored to customer needs. This individual is responsible for managing and inspiring employees to achieve business goals and objectives, contributing to product sales. Additionally, the KAM serves as the team captain for Marketing and Project Requests, coordinating SKU setup, item requests, and internal workflows, particularly with Lowe's.

Requirements

Deep understanding of the industry, market trends, and competitive landscape.
Exceptional ability to build and maintain strong, long-lasting customer relationships.
Expertise in negotiating contracts and closing deals.
Strong project management skills, with the ability to manage multiple priorities and meet deadlines.
Ability to adapt to changing business environments and work effectively in a fast-paced setting.
Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively.
Strong analytical and problem-solving abilities, with experience in data analysis and sales forecasting.
A strong customer-centric approach with a commitment to delivering exceptional service.
Willingness to travel as required to meet with key customers and attend industry events.
All applicants must be work-authorized. Costa Farms will not sponsor any visa for this position.

Responsibilities

Own and manage a multi-million book of business across specific regions driving sales, execution, and customer alignment.
Develop trusting relationships with LGMs by establishing biweekly touch base calls to review current state of business.
Lead forecast meetings in respective regions for House & Patio, Trees & Shrubs.
Manage day-to-day operations for all Foliage & Blooming Tropicals, including fielding customer phone calls, solving store and operations-related issues, and participating in weekly touch base calls.
Work with the team to develop strategy and drive profitable growth with customers.
Serve as the primary point of contact for key customers, addressing their needs, resolving issues, and providing exceptional service.
Identify opportunities for growth within assigned regions and develop strategies to maximize sales.
Collaborate with the Key Account team to ensure proper order-writing and replenishment of merchandise to drive sales and gross margin.
Own and coordinate item requests with Lowe’s, ensuring submissions are complete, timely, and aligned to approved strategies.
Track and manage Marketing and Project Requests, ensuring clear ownership, follow-up, and status visibility across teams.
Serve as the team captain for Marketing and Project Requests, acting as the central liaison between Sales, Marketing, and internal support teams.
Provide strategic oversight and communication to ensure cross-functional teams remain aligned on priorities, deliverables, and execution standards.
Provide organized, consistent communication to stakeholders regarding project status, risks, and next steps.