Key Account Manager

Overhaul Group Inc•Austin, TX

7h•Onsite

About The Position

As a Key Account Manager at Overhaul, you will own a portfolio of strategic enterprise accounts and grow the business by presenting Overhaul’s enterprise solutions for supply chain visibility, integrity, and security. You will understand each client’s needs and shape combinations of software and services that meet customer and business goals, retain existing business, and create demand for expanded services. The role emphasizes building trusted customer relationships, identifying and overcoming obstacles, and working with client teams in person. Most assigned accounts are based in or near Silicon Valley, and the role requires regular on-site presence at client offices throughout the Bay Area. Accounts outside the region may be managed remotely or through periodic travel, depending on the assignment. You will partner with internal teams and Customer Success Management to align customer needs with Overhaul’s services and product roadmap and to achieve revenue goals.

Requirements

At least 5 years of experience in an enterprise revenue-generating or account management role.
Demonstrated history of achieving company revenue and growth goals while enabling long-term customer relationships.
Previous management of Fortune 1000 accounts.
Ability to travel regionally between Bay Area client offices and, as needed, domestically or internationally for accounts outside the region.
Strong written and verbal communication skills, including the ability to communicate with stakeholders at all levels, from dock workers to senior executives.
Financial comprehension for account forecasting, pipeline creation and management, and invoicing.
Excellent analytical and communication skills, with strong business acumen and intuition.
Self-motivated and self-directed, with a strong desire to succeed.
Ability to navigate complex global customers across departments such as logistics, operations, security, and cybersecurity.

Nice To Haves

Previous experience in supply chain management, logistics, law enforcement, and/or cargo security.
Ability to thrive in a fast-paced startup environment and passion for high-growth, challenging environments.

Responsibilities

Retain customer relationships and grow Overhaul’s service suite within the assigned customer base.
Interact with C-level and VP-level executives and drive digital transformation strategy for assigned accounts.
Maintain customer relationships and satisfaction while developing new contacts and cross-department relationships within customer organizations.
Manage pricing, negotiation, and execution of client contract renewals and expansions.
Sell existing solutions and advocate internally for solutions to additional customer challenges, supporting revenue quota attainment.
Work with operations, marketing, product, engineering, and data science teams to align future client needs with the product and services roadmap.
Coordinate with Customer Success Management team members on strategic business reviews to guide the vision and execution of expanded Overhaul services.
Navigate customer organizations and Overhaul to achieve revenue goals.
Maintain regular on-site presence at Silicon Valley-based accounts, with remote management or periodic travel for accounts outside the region as appropriate.