Key Account Manager (On-Site)

C.H. Robinson•Minneapolis, MN

4d•$75,700 - $158,340•Onsite

About The Position

C.H. Robinson is seeking an On-Site Key Account Manager (KAM) to support one of our key customers. You will play a critical role in driving growth and deepening partnerships within your aligned account. Acting as the primary point of contact and trusted advisor, you will be responsible for uncovering new opportunities, creating demand, and delivering innovative, customer-centric solutions that align to evolving business needs. You will champion the customer internally, collaborating across teams and geographies to ensure seamless execution and continuous improvement. By leveraging a deep understanding of C.H. Robinson’s industry-leading services, technology, and capabilities, you will strengthen relationships, maximize retention, and unlock new avenues for growth within this customer. This position will be based on-site at the customer location in the Greater Minneapolis area.

Requirements

High School diploma or GED
Minimum 4 years of experience in sales and/or account management
Ability to travel up to 30% (domestically and internationally)

Nice To Haves

Supply chain knowledge
Bachelor’s degree from an accredited college or university
Proficient in Microsoft Office Suite of Programs
Demonstrates and drives a data driven approach
Demonstrated influencing, negotiation, collaboration, communication and presentation skills
Proven track record of delivering measurable financial results through sales or account management solutions
Values a diverse and inclusive work environment

Responsibilities

Elevate and expand credible relationships across functional departments within the customer supply chain.
Collaborate on solution and pipeline development of product, mode, or service line opportunities by leveraging network SMEs.
Expand market share by driving an active opportunity pipeline and qualification process in CRM, and when applicable collaborate with additional resources to identify and drive market share expansion.
Conduct regular business reviews, leveraging internal data and market intelligence to gain customer insights, and understand positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to customers.
Use strategic negotiation and sales strategies at the management and director level in discussing complex pricing and selling solutions with customers.
Analyze and share customer specific data, requirements and expectations with internal resources in order to collaboratively create viable supply chain solutions for customers.
Represent our digital solutions through a deep understanding of how to apply technology and analytics to customer strategy.
Apply multi-faceted knowledge of market intelligence, customer information and internal data/intelligence to identify new opportunities, provide customers with business insights, and improve customer outcomes.
Own account strategy including RFP, proposal, and award management through a clear understanding of customer buying habits and CHRs position within the customer’s supply chain.
Proactively manage customer pricing strategy by leveraging internal tech, tools and SMEs.
Consistently pursue personal development opportunities to expand understanding of Robinson’s modes/services/products and technology.
Manage conflict and navigate difficult conversations with the customer, using tact and diplomacy.
Act as an advocate for customers, internally conveying their customer-specific needs across the organization, to ensure proper alignment and prioritization of resources.
Target and manage road map toward continuous improvement for their customers working directly with the account team to ensure exceptional service is delivered to C.H. Robinson customers.
Collaborate and actively communicate with partners on the capacity/product/supply team to identify strategic solutions for complex issues.
Engage internal leadership team members to ensure alignment, resource prioritization and participation in account strategy.
Partner with operations and capacity/product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPIs.
Partner with sales team to provide holistic plan for transition of customer accounts, define expectations and timelines, seek opportunities to leverage automation and set plans for execution.
Accountable to customer feedback, inclusive but not limited to NPS survey corrective response action planning.
Proactively review financial results, volume, and service performance reports and to monitor and drive account health.
Identify and implement solutions to champion process improvement and cost avoidance for customer.
Understand negotiated payment terms and ensures AR processes are adhered to.
Regularly review AR dashboard and ensures timely action is taken with customers.

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Broad range of career development, networking, and team-building opportunities