Key Account Manager

Amcor•Indianapolis, IN

15h•Onsite

About The Position

The Key Account Manager (KAM) is responsible for managing and developing the relationship with a strategic customer: P&G. This role involves defining account-specific strategies, driving sales growth, and ensuring a high level of customer satisfaction by delivering tailored solutions.

Requirements

Strong relationship-building and customer management skills
Expertise in commercial strategy and negotiation
Excellent communication and interpersonal skills
Strong business acumen and understanding of market trends
Ability to manage multiple stakeholders and projects simultaneously
Cross-functional collaboration and teamwork
Analytical thinking, problem-solving, and data-driven decision-making
Adaptability and resilience in dynamic environments
Proficiency in CRM systems and Microsoft Office Suite
Customer-focused mindset
Strong ability to adapt to diverse environments and interact effectively with various internal and external stakeholders

Responsibilities

Act as the primary point of contact for key accounts within the assigned scope.
Build and maintain strong, long-lasting relationships with customer decision-makers and internal stakeholders.
Develop a deep understanding of customer needs and provide customized solutions to address them.
Develop and implement strategic account plans to achieve revenue and profitability targets.
Identify and capitalize on growth opportunities within existing accounts and scope, while actively seeking new business opportunities.
Monitor market trends and competitor activities to inform and adapt commercial strategies.
Work closely with internal teams, including R&D, Production, Logistics, Quality, and PLM, to meet customer expectations.
Coordinate cross-functional efforts internally and externally to ensure on-time delivery and compliance with quality standards.
Organize and lead customer meetings, involving relevant stakeholders from both organizations.
Coordinate and monitor project progress to ensure timely delivery and customer satisfaction.
Lead contract negotiations, pricing discussions, and the implementation of service agreements.
Ensure all agreements comply with company policies and customer requirements.
Regularly monitor and analyze account performance metrics.
Prepare reports detailing sales data, market trends, and opportunities for improvement.

Benefits

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)