Key Account Manager

FM Industries•Fremont, CA

14d•$95,000 - $115,000

About The Position

FM Industries is a premier manufacturing solutions provider specializing in build-to-print, precision machined components, anodizing, and engineered thermal spray coatings. We provide customers with leading-edge support from prototype to production. This role is responsible for managing key customer contact and maintaining long-term relationships with accounts. The ideal candidate will build strong relationships with strategic customers, identify their needs and requirements to promote our company’s products, and achieve mutual satisfaction. The goal is to contribute to sustaining and growing our business by achieving long-term success. You will act as the key interface between key customers and all internal teams.

Requirements

Bachelor‘s Degree and/or 3-5 years of customer support experience
Experience in Account Management and display a positive attitude
Excellent organizational and presentation skills
Strong account management and relationship building skills
Initiative to undertake or continue a task or activity without another’s prodding or supervision
Experience in managing major national accounts
Highly self-motivated and autonomous
System proficiency, especially in Excel, and have the ability to learn in-depth internal software programs
Customer Management

Responsibilities

Develop trust relationships with major customers to ensure their confidence
Acquire a thorough understanding of key customer needs and requirements
Ensure the correct products are delivered to customers in a timely manner
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Understand how to deliver bad news and a recovery plan
Prepare regular reports of progress and forecasts using key account metrics