Key Account Manager

ImageWorks Display•Winston-Salem, NC

About The Position

The Key Account Manager serves as the primary business partner for assigned customer accounts, developing trusted relationships while driving profitable sales growth. The role manages existing accounts, identifies opportunities to expand business, coordinates customer projects from concept through execution, and ensures an outstanding customer experience. The position combines strategic thinking, consultative selling, strong communication, and collaboration across internal departments. The Key Account Manager partners with teams such as Design, Engineering, Project Management, Supply Chain, and Operations to support successful project delivery, while maintaining customer records, forecasts, and opportunities in the company’s ERP system. The role includes customer meetings, trade shows, and industry events, with approximately 20–30% travel. ImageWorks Display describes its culture as collaborative and centered on helping brands succeed at retail through innovation, creativity, and execution.

Requirements

Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience.
At least 3 years of experience in Account Management, Customer Success, Sales, or Business Development.
Proven ability to build and maintain strong customer relationships.
Excellent verbal, written, and presentation skills.
Strong organizational, time management, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office, including Excel, Outlook, PowerPoint, and Word.
Willingness to travel for customer meetings, trade shows, and industry events (approximately 20–30%).

Nice To Haves

Experience working with retail displays, point-of-purchase merchandising, consumer packaged goods, retail fixtures, manufacturing, packaging, or related industries.
Experience using ERP systems; NetSuite experience is a plus.

Responsibilities

Manage and grow a portfolio of assigned key customer accounts.
Develop trusted relationships with customer stakeholders at multiple organizational levels.
Understand each customer's business objectives, products, and retail initiatives.
Conduct regular business reviews and maintain ongoing customer communication.
Provide service that strengthens long-term partnerships and customer loyalty.
Identify opportunities to expand business within existing accounts.
Collaborate with Sales Leadership on strategic growth opportunities.
Prepare quotations, proposals, presentations, and sales recommendations.
Negotiate project details within established company guidelines.
Maintain an active sales pipeline and contribute to departmental sales goals.
Participate in customer visits and industry trade shows as appropriate.
Serve as the primary liaison between customers and internal teams throughout the project lifecycle.
Coordinate with Design, Engineering, Project Management, Supply Chain, Operations, and other internal teams to support project execution.
Monitor project status, communicate updates to customers, anticipate potential issues, and coordinate timely resolutions.
Respond promptly to customer inquiries and requests.
Resolve customer concerns professionally while maintaining positive relationships.
Maintain accurate customer records, account activity, forecasts, and opportunities in the company’s ERP system.
Prepare sales reports, pipeline updates, and account plans.
Monitor industry trends, competitive activity, and emerging retail opportunities, and share market insights with Sales Leadership and internal teams.