Key Account Manager

EPE Industries USA Inc • Hayward, CA

9d • $120,000 - $150,000 • Hybrid

About The Position

EPE USA is seeking an experienced Key Account Manager – Protective Packaging to manage, strengthen, and grow relationships with strategic customers. This role is ideal for a customer-focused sales professional who understands manufacturing and packaging environments and can identify opportunities to expand business within key accounts. The Key Account Manager will serve as a primary partner to assigned customers while collaborating closely with EPE’s engineering, operations, and leadership teams.

Requirements

• Bachelor’s degree in engineering, Packaging, Supply Chain, Manufacturing, Business, or a related field; equivalent relevant experience may be considered.
• Three (3) or more years of experience in key account management, technical sales, engineering, packaging, manufacturing, or a related customer-facing technical role.
• Ability to communicate effectively with customers and internal stakeholders, ranging from engineers and operations personnel to senior management.

Nice To Haves

• Experience in packaging, engineering, manufacturing, or a related technical environment strongly preferred.
• Working knowledge of corrugated, folding carton, flexible, protective, and/or rigid packaging solutions preferred.

Responsibilities

• Manage and develop relationships with assigned strategic and key accounts.
• Build strong relationships with customer contacts across sales, engineering, operations, supply chain, and leadership.
• Develop a deep understanding of each customer’s business, products, packaging requirements, and future needs.
• Create and execute account strategies focused on customer retention and profitable growth.
• Partner with EPE engineering and operations teams to develop customized packaging solutions.
• Lead customer meetings, presentations, and periodic business reviews.
• Monitor customer satisfaction and proactively address service, quality, or delivery concerns.
• Maintain awareness of customer business trends, competitive activity, and future programs that may affect assigned accounts.
• Support new product and program launches from initial opportunity through production.
• Serve as the voice of the customer within EPE while balancing customer requirements with company objectives.
• Travel to customer facilities and EPE locations as business needs require.

Benefits

• Health insurance (medical, dental, vision)
• Paid sick and paid vacation time off
• Company-paid life insurance
• Additional life/accidental death and dismemberment insurance
• Short and long-term disability
• 401k with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level