Key Account Manager
About The Position
The Key Account Manager is responsible for managing defined key account customers and their profitability across the continental United States, Canada, and Mexico. The role manages sales activities and support needs, serves as the primary contact for customers, and builds strong business relationships through regular customer visits and virtual or phone meetings. The manager also acts as an internal information hub for key accounts, negotiates frame agreement pricing and terms, closes orders, maintains technical knowledge of TRUMPF product groups, documents activity in the CRM system, and supports future sales through marketing and industry events.
Requirements
- Three to five years of experience in capital equipment sales, or equivalent technical and management experience.
- Familiarity with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
- Background experience with a CRM module for sales.
- Ability to work independently and efficiently, with high energy.
- Willingness to be part of a hardworking team.
- Bachelor’s degree in a related field and/or equivalent demonstrated experience in a similar capacity.
Nice To Haves
- Two to three years of customer service experience preferred.
- Some management education preferred.
Responsibilities
- Manage and oversee sales activities and other support needs for key account customers.
- Serve as the first point of contact for key account customers and find solutions to support their needs.
- Travel to customer facilities and hold web and phone meetings regularly to promote strong business relationships.
- Collect information and act as the key information hub within TRUMPF for key account customers.
- Negotiate frame agreement prices and terms and close orders with appropriate terms and conditions.
- Continuously improve technical knowledge of the TRUMPF product group.
- Use the CRM system to document information.
- Support future sales through marketing, media, and industry trade shows as needed.
Benefits
- 401(k) with generous company match.
- Comprehensive medical, dental, and vision benefits, with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.
- Tuition reimbursement and student loan guidance.
- Paid family and parental leave programs, plus reproductive and family health resources.
- Paid time off available from day one and 11 paid company holidays.
- Company-paid life insurance at two times base salary, along with short- and long-term disability coverage.
- Gym membership subsidy.
- Employee referral bonuses.
- Recognition awards.
- Scholarship program for employees' children.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
