About The Position
The Associate Director of Key Accounts is a leadership role responsible for managing and developing relationships with a company's most important clients, driving revenue growth, and ensuring customer satisfaction. They develop strategic account plans, identify new business opportunities, and collaborate with internal teams across Canada and internationally to deliver exceptional service. Ultimately, they act as the primary point of contact for key accounts, overseeing all aspects of the client relationship and ensuring alignment with the company's strategic goals.
Requirements
- Strong Sales and Negotiation Skills
- Strategic Thinking
- Communication and Interpersonal Skills
- Leadership and Teamwork
- Problem-Solving and Analytical Skills
- Industry Knowledge
- Bachelor’s degree in animal science, Business or related discipline.
- Minimum of five (5) years Sales and/or Marketing or related experience.
- At least two (2) years of experience leading initiatives or projects, with demonstrated accomplishments in influencing outcomes without direct authority.
- Proficiency in Microsoft Office including Word, Excel, PowerPoint.
- Fluency in French is required (for candidates based in Quebec only).
- Must have a valid driver’s license.
- Must be available for overnight travel (25%)
Responsibilities
- Building and maintaining strong, long-term relationships with key clients, including C-suite executives.
- Developing and executing strategic account plans to meet revenue targets and achieve client objectives.
- Identifying and pursuing new business opportunities within existing accounts, including upselling and cross-selling.
- Working closely with internal teams (sales, marketing, operations, etc.) to ensure client needs are met and solutions are delivered effectively.
- Monitoring account performance, tracking key metrics, and providing regular reports.
- Negotiating contracts and agreements with key accounts, writing pricing proposals and ensuring profitability and mutual benefit.
- Addressing client concerns and resolving any issues that may arise, ensuring client satisfaction and retention.
- Staying current on industry trends, competitor activities, and market conditions to identify potential risks and opportunities.
- Mentoring and coaching other members of the account management team (in some cases).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
