Key Account Manager

Costa Farms, LLC•Goulds, FL

22d•Onsite

About The Position

The successful Key Account Manager manages the development and execution of profitable programs which grow top-line sales for the company and the customer. The KAM will work alongside the VP, Senior KAM & other Key Account Managers to lead and develop the Foliage & Blooming Tropicals in Region 2,36 & 27. The KAM will be the liaison between the customer and cross-functional internal teams to ensure timely and successful delivery of our solutions according to customer needs. This individual will manage and inspire employees to ensure all business goals and objectives are reached and contribute to the sales of products to our customers. In addition to managing regional sales and programs, this role serves as the team captain for Marketing and Project Requests, acting as the primary point of coordination for SKU setup, item requests, and internal workflows with Lowe’s.

Requirements

Deep understanding of the industry, market trends, and competitive landscape.
Exceptional ability to build and maintain strong, long-lasting customer relationships.
Expertise in negotiating contracts and closing deals.
Strong project management skills, with the ability to manage multiple priorities and meet deadlines.
Ability to adapt to changing business environments and work effectively in a fast-paced setting.
Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively.
Strong analytical and problem-solving abilities, with experience in data analysis and sales forecasting.
A strong customer-centric approach with a commitment to delivering exceptional service.
Willingness to travel as required to meet with key customers and attend industry events.
Bachelor’s degree in business, Marketing, Sales, or a related field.
Minimum of 3-5 years of experience in account management, sales, or a related field, with a proven track record of managing key accounts and achieving sales targets.
All applicants must be work-authorized. Costa Farms will not sponsor any visa for this position.

Responsibilities

Own and manage a $68M book of business across regions 2,3,6 & 27 driving sales, execution, and customer alignment
Develop trusting relationships with LGMs by establishing biweekly touch base calls to review current state of business
Lead forecast meetings in respective regions for House & Patio, Trees & Shrubs
Manage day-to-day operations for all Foliage & Blooming Tropicals
Fielding Customer Phone Calls, Solving Store related & Operations related issues,
Participating in Weekly Touch Base Calls
Work with the team to develop strategy and drive profitable growth with customers.
Serve as the primary point of contact for key customers, addressing their needs, resolving issues, and providing exceptional service
Identify opportunities for growth within assigned regions and develop strategies to maximize sales
Collaborate with Key Account team to ensure proper order-writing and replenishment of merchandise to drive sales and gross margin
Maintain and manage the SKU repository, ensuring accuracy, completeness, and alignment with current and future programs.
Own and coordinate item requests with Lowe’s, ensuring submissions are complete, timely, and aligned to approved strategies.
Track and manage Marketing and Project Requests, ensuring clear ownership, follow-up, and status visibility across teams. Serve as the team captain for Marketing and Project Requests, acting as the central liaison between Sales, Marketing, and internal support teams.
Provide strategic oversight and communication to ensure cross-functional teams remain aligned on priorities, deliverables, and execution standards.
Provide organized, consistent communication to stakeholders regarding project status, risks, and next steps.
Own and coordinate item requests with Lowe’s, ensuring submissions are complete, timely, and aligned to approved strategies.
Track and manage Marketing and Project Requests, ensuring clear ownership, follow-up, and status visibility across teams. Serve as the team captain for Marketing and Project Requests, acting as the central liaison between Sales, Marketing, and internal support teams.
Provide strategic oversight and communication to ensure cross-functional teams remain aligned on priorities, deliverables, and execution standards.
Provide organized, consistent communication to stakeholders regarding project status, risks, and next steps.