Key Account Manager
About The Position
Hygiena is seeking a remote, US-based Key Account Manager to manage and grow selected key accounts in the food market sector. The role focuses on complex customer relationships, strategic account planning, consultative selling, and accelerating sales growth and return on investment. The Key Account Manager works with customer contacts across Quality, Regulatory, Procurement, Operations, and Food Safety, and collaborates internally to develop solutions and marketing strategies. This is a full-time, exempt position requiring travel of up to 75%; the work may occasionally involve evenings or weekends. Hygiena provides rapid microbiology diagnostic tests and solutions for critical, time-sensitive processes. Its diagnostic technologies support illness prevention, regulatory compliance, product and brand protection, and effective business operations. The company serves multiple industries worldwide, with a core focus on food safety, and is headquartered in Camarillo, California, with offices around the world.
Requirements
- Bachelor’s degree in microbiology, Food Science, or related Biology, or equivalent education and work experience.
- At least 5 years of Food Safety experience, including 3 years of pathogen experience.
- At least 3 years of Strategic Account or Key Account Management experience.
- Intermediate knowledge of Microsoft Office, including Outlook, Word, Excel, Visio, and PowerPoint, and Adobe Acrobat.
- Knowledge of and previous experience with CRM systems such as MS Dynamics or SFDC.
- Advanced knowledge and experience in sales and relationship management.
- Proven ability to negotiate complex contracts.
- Excellent verbal and written communication skills.
- Ability to influence results with customers, internally and externally.
- Ability to use discretion and independent judgment.
- Ability to execute projects and programs strategically throughout the organization.
- Ability to work in a team environment, build internal alignment, and influence internal contacts to accelerate sales in selected accounts.
- Ability to travel up to 75%; travel includes driving and/or flying and driving to visit customers in the territory.
Responsibilities
- Manage and cultivate complex relationships with key internal and external customers, identify strategic initiatives and opportunities, and use account management skills to accelerate growth and return on investment for selected food-sector accounts.
- Assist with developing and implementing national marketing campaigns and strategies to accelerate sales within selected key accounts.
- Develop relationships with key contacts across multiple functions in assigned accounts, including Quality, Regulatory, Procurement, Operations, and Food Safety.
- Partner with customers using a strategic, consultative approach to understand their business needs, issues, strategies, and priorities, and deliver value-adding business solutions.
- Develop and manage sales pipelines, analyze and manage activity, and monitor sales activity against assigned quotas.
- Lead and communicate all aspects of the selling cycle for selected accounts, internally and externally; recommend business-plan adjustments and establish objectives to maximize sales effectiveness.
- Develop comprehensive short- and long-term key-account business plans focused on accelerated growth.
- Acquire and integrate industry knowledge about trends, emerging technologies, regulatory drivers, competitors, and competitive selling strategies.
- Coordinate calendars and meeting preparation for customer events; attend customer events, conventions, and key customer calls.
- Prepare and deliver quarterly business reviews and competitive updates for Hygiena and key-account customers.
Benefits
- 15 days of PTO and 10 paid company holidays.
- Medical coverage with employer HSA contribution; dental and vision coverage available on the first of the month after the start date.
- Company-paid life insurance, short- and long-term disability, and an Employee Assistance Program.
- 401(k) with Safe Harbor and employer profit-sharing contributions.
- Tuition reimbursement program.
- Charitable contribution matching.
- Employee referral bonus opportunities.
- State-paid short-term disability for California-based employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
