Key Account Manager, Central Los Angeles

Dompé•San Mateo, CA

9d•Remote

About The Position

The Key Account Manager (KAM) reports to the Regional Sales Director and will be a member of a specialty field team supporting Dompé’s first ophthalmic biologic product based on rhNGF (recombinant humanized nerve growth factor) for patients suffering from neurotrophic keratitis. The Key Account Manager (KAM) is accountable for field activities including education of healthcare professionals (cornea specialists, comprehensive ophthalmologists, and optometrists), as well as medical and office support staff including nurses, technicians, and practice administrators. Successful KAMs will maintain a high level of disease and product expertise to maximize patient compliance with therapy. The KAM will support physicians and patients in their local area by developing center and physician-specific plans, strategically deploying messages and resources, and understanding the local payer dynamics that influence patient access. The Key Account Manager (KAM) will be accountable for abiding by our compliance policies and the core values of our Dompé culture, which are: Integrity, Speed, Knowledge, Passion, Attention to Detail, Reliability, Flexibility and Teamwork. Individuals must possess an entrepreneurial spirit, be flexible, and adaptable to new situations. We are seeking team members who will live by and promote the core values of our Dompé culture: Integrity, Teamwork and Curiosity. We are looking for individuals who possess an entrepreneurial spirit, flexible attitude, and adaptable nature to join our team.

Requirements

Bachelor’s degree required.
5+ years of demonstrated successful relevant healthcare sales or account management experience, including being accountable for own territory and large geography
Live within the stated KAM geography
Prior work with rare or orphan disease products
Eye care sales experience and relationships in anterior segment therapeutic area, in both private clinic and hospital/academic setting
Exceptional clinical acumen with the proven ability to excel in a scientifically complex and stimulating environment
Proven track record of exceeding business goals
Keeps current and develops deeper and broader experience in own functional area
Self-motivated and assertive with the ability to act with urgency
Understands strategic priorities developed by leadership team
Is open to and actively solicits feedback on performance and skill development needs
Demonstrates appreciation for diversity of perspectives and approaches among peers
Strong strategic planning and organizational skills

Nice To Haves

Advanced educational degree or experience in the Healthcare field preferred
3+ years of experience in biotech/specialty sales, preferred

Responsibilities

Achieves business goals on a quarterly and annual basis
Become an expert in the science of corneal healing and in our clinical trial data, and be able to verbalize its significance to others
Serve as a resource to aligned accounts including physicians and their staff in order to enable appropriate education and access to our medicines
Work collaboratively with cross-functional partners including but not limited to patient access managers, managed care, medical science liaisons, marketing, human resources, legal and compliance
Create and implement an effective business plan to guide strategy and track progress throughout the year in an effort to compliantly achieve short and long-term business objectives
Leverage internal data and tools, analytics and insights to determine where and how approved resources and marketing messages should be deployed within territory
Manage assigned territory budget effectively
Create, build and maintain relationships with cornea thought leaders in local area in partnership with key internal Dompé team members
Actively participate and lead territory business planning meetings
Represent Dompé at professional society meetings as assigned by Sales leadership
Demonstrate leadership within internal teams, sharing best practices and market dynamics with peers when appropriate
Comply with all laws, regulations and policies that govern the conduct of Dompé activities
Manage assigned geography with diverse customer base of physicians and accounts
Overnight travel by plane and by car is required and will range from 40%-60% depending on the geography and business needs of the individual territory