Key Account Manager

Avetta, LLC

12d•$86,000 - $110,000•Hybrid

About The Position

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries. The Key Account Manager is responsible for developing long-term business partnerships with all business units of a large global client, with the objective of ensuring optimum use and satisfaction with our solutions to drive continued success, expansion, and revenue growth. The Key Account Manager represents the entire range of company products and services to the assigned global client and works with a large cross functional time to drive usage and adoption. The Key Account Manager will be responsible for driving Net New Cash Billings and, by providing feedback regarding each Client’s success, will be a key voice of the Client to Avetta. The Key Account Manager will integrate with Client Implementation, Client Success, Supplier Success, Program Management and Product Management Teams as well as the overall global team of Account Managers that manage a large, global client. The assigned Client will have significant current or future potential opportunity, and the Global Account Manager is expected to become an expert in the Client’s supplier management process to provide the highest standards of service level excellence to successfully guide our expected expansion and any required product evolution to facilitate maximum adoption. If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance to an office. The Key Account Managers are the primary business contact and overall Account Executive for our Clients and are targeted with sales (new net revenue) and client retention quotas based on net new cash billings.

Requirements

Accountable for results and deliverables, able to work independently and proactively.
Proven success in previous Account Management roles.
Minimum of five years of Account Management experience in an enterprise SaaS software and/or complex sales structure.
Excellent negotiation, presentation, and communication skills.
Skilled in use of Microsoft Office and Salesforce.com.
Excellent time management skills.
Problem analysis and problem-solving.
Desire to put in hours required to execute on job responsibilities.
Consultative/Challenger approach to Account Management.
Demonstrates a highly organized and structured approach to managing priorities, projects, and customer relationships.

Nice To Haves

Experience in Supply Chain, Safety, ESG, Procurement preferred.
Bachelor's degree preferred, with consideration given to candidates who demonstrate comparable experience and qualifications.

Responsibilities

After initial deployment, Global Account Manager assumes Account ownership and operates as lead point of contact for all business matters relating to your Client’s BU (business unit).
Develop and manage relationships with key Client stakeholders and executive sponsors within the Safety, Procurement, Finance/Risk, Compliance, and Legal functions at Client Site(s) and Corporate levels.
In collaboration with Implementation Manager, Solution Engineer, Program Manager and Client Success, ensure a high level of satisfaction with our solutions and services.
Create and Document a strategic account plan and execute against the plan’s identified goals.
Perform remote and onsite Client Business Reviews, identifying opportunities for improvement satisfaction and managing subsequent engagements.
Coordinate with Solution Engineer to demonstrate all products and features to current and/or expansion opportunities.
Identify Expansion opportunities within assigned Clients and collaborate with other Teams as appropriate to ensure growth attainment.
Escalate top client issues, assist in developing action plans to resolve.
Adherence to all sales processes including accurate and timely updating of applicable data.
Track and own your Account Management Metrics, Client Satisfaction, Client Sales Plays, Client Reviews, Reference Status and deliver complete and accurate Sales Forecasts.
Successful achievement of assigned sales quota monthly/quarterly/annually.
Update Avetta cross-functional teams and executives with ongoing progress.
Minimum - quarterly business reviews with each assigned client.
Meet or exceed new billings assigned quota, monthly/quarterly/annually.
Ensure the customer satisfaction preventing churn
Be able to display all current account plans at any time.