Key Account Manager
About The Position
Corpay is currently looking to hire a Key Account Manager. This position falls under our Cross Border line of business and is located in Toronto, Canada. Reporting directly to the SVP of Global Enterprise Management, the Key Account Manager works collaboratively with the broader Account Management team to ensure clients have access to our full suite of offerings including Treasury Management and Risk solutions. The successful candidate will also work with key areas of the business including Sales and Sales Enablement, Compliance, Cross Border Support and other Functional Departments such as Marketing, Product and Technical Sales, to ensure fulsome account management and adding value throughout the partnership.
Requirements
- 5+ years of experience in account management
- Experience in Payments
- Experience in FX
- Strong organizational skills
- Ability to handle multiple priorities and time sensitive queries; ownership until resolution
Responsibilities
- Driving results through exceptional relationship-building and communication skills; detail and action oriented, organized, manages multiple priorities, client expectations and escalations.
- Ensures positive team dynamics; liaise with many Cross Functional departments.
- Using data and metrics to drive profitability, create and manage proposals, aids partner Sales teams, secures revenue streams at both partner and downstream client levels.
- Assisting the Account Management team, as needed, as they support clients throughout the entire payment process; understands Corpay Go-To-Market strategies, workflow solutioning, API integration, Corpay Product and Services offerings and drives adoption.
- Analyzing requests and provide timely information and resolutions
- Obtaining and evaluating all relevant information.
- Following best practices
- Seeks Working independently and with hybrid team
- Communicating and coordinating with internal departments to deliver prompt and informative responses to clients
- Working with internal teams to respond/resolve queries in a timely and professional manner; maintain SLA’s.
- Adherence to Compliance, Legal and Regulatory obligations. Perform customer verifications; ‘Know Your Customer’; be compliant with every task.
- Ability to successfully handle obstacles, move milestones through established process with accuracy; suggest improvements in processes.
- Providing professional service, managing internal hurdles invisibly to the client.
- Working quickly to resolve customer issues
- Proactively monitor systems and processes within internal systems to ensure outstanding issues are resolved in a timely fashion.
- Providing feedback to management on customer’s experience and preferences for communication, appreciation, and web content
Benefits
- Medical, Dental, Vision and Paramedical benefits, as of day one
- Optional company match RRSP program
- Virtual fitness classes offered company-wide
- Time-off including major holidays, vacation, sick, personal, & volunteer time
- Discounted gym membership rate
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
