Key Account Manager

Sanders Industries Holdings • Lenexa, KS

5h • Onsite

About The Position

AkroFire is seeking a Key Account Manager to manage, sustain, and grow key accounts. The role represents designated customers and builds strong relationships through prompt communication, timely responses to RFQs, processing new purchase orders through contract review, and providing status updates and information gathered from AkroFire departments. The position owns account scorecards and partners with internal teams to achieve 100% quality and on-time delivery ratings.

The role focuses on sales order management in the EPICOR ERP system, customer communication and support, data compilation and analysis, customized customer experience strategies, and KPI and performance metric tracking. With increased experience and proficiency, the position may take on program coordination, cross-functional initiatives, and occasional coverage of Program Manager responsibilities.

The position is onsite at AkroFire in Olathe, Kansas, in a standard office environment within a manufacturing setting. Travel is approximately 10% to training locations and customer and supplier sites. The work requires substantial visual concentration and may require safety glasses and other PPE. Approximate physical activity includes sitting 70% and standing 30%, with lifting and pushing up to 20 pounds.

Requirements

• 2–5 years of relevant experience.
• Excellent analytical abilities and experience using ERP workflows for RMA processes and contract review.
• Proven problem-solving experience and the ability to understand complex workflows and data reporting to drive compliance and timely workflow closure.
• Results focus, customer service orientation, action orientation, planning and organizing, teamwork and cooperation, and decision-making skills.
• Proficiency in Microsoft Excel, Project, and other PC-based office tools; ability to use mid-to-advanced Excel search formulas and dynamic tables.
• Proven negotiation, facilitation, and consensus-building skills.
• Resilient, positive, and assertive communication.
• Good listening skills and the ability to be mindful and attentive to customer feedback.
• Excellent oral and written communication skills and strong stakeholder engagement aptitude.
• Bachelor-level degree or comparable relevant experience.
• Employment requires qualifying as a U.S. person under ITAR (22 CFR §120.15), as required by U.S. export control laws.

Nice To Haves

• Program Management Institute PMP Certification.
• Familiarity with EPICOR ERP or experience with a CRM system such as Salesforce.

Responsibilities

• Serve as the point of contact at AkroFire for designated customers.
• Provide premier customer service and customer satisfaction by escalating issues and requesting resources needed to achieve 100% quality and on-time delivery for key accounts.
• Maintain accurate customer, order, and program information in EPICOR.
• Verify order accuracy, including part numbers, quantities, pricing, delivery dates, and customer-specific requirements.
• Monitor order status, backlog, shipments, and delivery commitments to support timely execution.
• Investigate order discrepancies, resolve data conflicts, and coordinate corrections with internal teams.
• Identify trends, discrepancies, recurring issues, and opportunities for process improvement.
• Maintain consistent, accurate data across EPICOR, spreadsheets, CRM, and other reporting tools.
• Support ad hoc reporting and data analysis requests from the Program Manager and other stakeholders.
• Highlight performance gaps, emerging trends, and areas requiring follow-up or corrective action.
• Assist with customer reviews, internal program reviews, and management presentations.
• Occasionally cover for the Program Manager, handling customer communications, status updates, reporting, and coordination within established authority.
• Escalate significant customer concerns, schedule risks, financial impacts, and decisions to the Program Manager or appropriate leadership.
• Own and manage key account scorecards, maintain customer portals, and use systems to retrieve and submit account information.
• Provide analytics and ensure key-account backlog aligns with customer requirements.
• Ensure timely processing of RFQs and new purchase orders through AkroFire workflows.
• Provide status updates and partner with Operations, Engineering, Quality, and Supply Chain to prepare line-of-balance or delivery schedules.
• Identify, maintain, and document strategic relationships within and outside customer accounts, including consultants, competitors, and channel partners.
• Develop positive relationships with existing, new, and target customers.
• Resolve conflicts and provide timely, satisfactory solutions to customers.
• Manage large proposal efforts, including strategic programs.
• Participate in negotiating contracts, agreements, terms, and conditions.
• Travel to customer sites as needed.
• Assume additional responsibilities as required.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Short- and long-term disability coverage
• Accident insurance
• Critical illness insurance
• Basic and supplemental life insurance
• Employee assistance plan
• Retirement savings and matching
• Developmental opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level