Key Account Manager

IDEX Corporation•Albuquerque, NM

16d•$112,700 - $169,100•Remote

About The Position

Based in the US, the Key Account Manager is directly accountable to our Semiconductor Metrology and Inspection Key accounts for Material Science solutions (MSS) in North America. This role is responsible for aligning customer project timelines with operational capacity and driving new product introduction wins (NPI). The Key Account Manager will identify, champion, and win opportunities utilizing core technologies in optics, laser machining, and mechatronics within key customers, employing tools such as 80/20 and MEDDPICC to achieve accelerated growth for MSS. This role represents 14 MSS factories, with a special focus on CVI Laser Optics, IDEX Health and Science Rochester, Louwers Hanique, and Millux.

Requirements

3 years or more prior experience in a technically-oriented Sales role
Strong verbal and written communication skills
High technical fluency in one or more of Semiconductor metrology inspection tools, optics, laser machine processing, high voltage feedthroughs or precision machining.
Basic computer skills required, including facility with Microsoft Office and experience with custom CRM and ERP systems
Ability to consistently represent the business in the best light in all circumstances.
Proven ability to find and close new business opportunities within a technical or industrial landscape.
Deep understanding of the production lifecycle, including lead times, supply chain constraints, and the NPI process.
Ability to synthesize complex data into accurate forecasts using ERP software and Advanced Excel functions.
The ability to say 'no' or 'not yet' to a customer in a way that preserves the relationship while protecting the business’s operational integrity.

Responsibilities

Execute strategic intent through to 2030, understanding and leveraging growth platform strategies within customers to build new opportunities.
Identify urgent and immediate customer pain points that MSS can solve within key accounts, aligning MSS and customer business roadmaps to convert these into business opportunities.
Drive 'share of wallet' growth by introducing existing customers to new technologies, materials, or service offerings.
Achieve year-on-year incremental share increases in alignment with goals set by the Key Account Director and Metrology and Inspection Sales Director.
Drive timely and accurate completion of MEDDPICC and 80/20 processes for incoming requests and outgoing quotes.
Lead the 'speed advantage' strategy, ensuring new projects move through the design phase without operational bottlenecks.
Align customer need timelines with production scheduling to ensure projects are delivered on time for launch.
Act as the voice of the customer to ensure critical needs are fully incorporated into solution offerings.
Build and maintain 12-month rolling demand forecasts to drive raw material procurement and factory capacity planning.
Identify gaps between customer forecasts and actual PO placement, flagging potential under-utilization or capacity 'crunches' before they occur.
Conduct regular face-to-face meetings with key customer stakeholders to review new business opportunities, conduct business reviews, discuss customer quality, share scorecard feedback, and gather customer intelligence.
Act as the main escalation path for customer concerns regarding factory performance.
Regularly sync with Production, Quality, and Supply Chain teams to understand current floor capacity, equipment downtime, and material lead times.
Partner with the Enterprise Solutions Engineering Team to ensure customer quality constraints and delivery schedules are realistic and executable.