Key Account Manager (CSM) - Katy, TX
Compass Group
•Onsite
About The Position
This role requires direct client interaction, with a focus on analyzing business performance and designing tailored programs to address each client’s unique needs. The ideal candidate will consistently deliver exceptional service, cultivate long-term client relationships, and drive high customer satisfaction—ultimately contributing to contract renewals, expansions, and sustained business growth.
Requirements
- 3+ years in account management experience
- Demonstrated ability to prepare, analyze and present sophisticated business reviews to clients
- Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
- Proven long-term relationship building experience
- Demonstrated ability to use analytical and intuitive judgment and sound decision making
- Strong problem-solving skills
- Proficiency in Microsoft Office software
Responsibilities
- Prepare business reviews
- Improve profitability
- Provide recommendations for program enhancements to optimize effectiveness and improve customer value
- Quickly resolve day-to-day service issues to ensure seamless client operations and satisfaction
- Assists in operational set-up of new business
- Build and sustain relationships with clients
- Conducts financial analysis
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
