Key Account Manager
About The Position
Leverage your paralegal or attorney background in a whole new way. At Synergy, we help trial lawyers protect injury victims by simplifying the post-settlement process—from Medicare compliance to lien resolution. Now, we’re seeking a Key Account Manager who can bring real-world PI or subrogation experience to a dynamic, leadership-oriented role. This isn’t sales. This isn’t onboarding. This is about owning the ongoing relationship with some of our most important clients—high-volume, high-impact personal injury law firms we call Integrated Partners. You'll be their strategic point of contact, overseeing service delivery, resolving escalations, and helping drive continuous improvement across departments. If you're a paralegal or attorney, residing in Central Florida, who's ready to leave the casework grind behind and step into a role where your legal insight drives operational impact—this is your opportunity.
Requirements
- Bachelor’s degree required; JD or Paralegal Certification strongly preferred.
- 5+ years of experience in personal injury law, healthcare subrogation, lien resolution, or a related field, with proven success managing attorney and client relationships.
- Strong legal background preferred, ideally as a paralegal or attorney with exposure to PI, lien resolution, or subrogation.
- Exceptional communication skills, both written and verbal, with the ability to lead high-level client meetings and cross-functional internal discussions.
- Professional, polished presence with a client-first mindset — skilled at building trust and long-term relationships with demanding firms.
- Highly organized and detail-oriented; able to manage multiple clients, deadlines, and competing priorities without sacrificing quality.
- Tech-savvy and adaptable, with proficiency in CRM platforms, workflow tools, Microsoft Office Suite, and comfort learning new technologies (including AI).
- Problem-solving mindset with the ability to triage issues, drive resolution, and maintain alignment across teams and clients.
- Growth-oriented professional eager to leverage legal expertise in a leadership role focused on client success and strategic relationship management.
Nice To Haves
- Residing in Central Florida
Responsibilities
- Serve as the Operational Relationship Owner
- Be the primary point of contact for a book of Integrated Clients (high-volume PI law firms)
- Facilitate monthly/quarterly meetings and provide insight on trends, concerns, and opportunities
- Proactively manage escalations, feedback loops, and cross-functional coordination
- Monitor Performance & Advocate for Solutions
- Review firm-specific metrics and ensure alignment with service expectations
- Identify root causes of service issues and drive FLASH (our internal resolution system) improvements
- Collaborate with Sales, IT, and Lien Ops to advocate for scalable improvements
- Ensure Quality and Service Consistency
- Conduct file reviews to assess service levels, track trends, and ensure process adherence
- Contribute to leadership meetings, policy development, and internal training materials
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Generous PTO and paid holidays
- Wellness initiatives and community impact opportunities
- Leadership development
- Continuing education
- Promotion opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
