Key Account Manager

Dasco HME LLC • Charleston, WV

4h • Hybrid

About The Position

The Key Account Manager (KAM) is responsible for the strategic oversight, growth, and success of assigned key accounts, including Joint Venture (JV) hospital systems and affiliated outpatient facilities/practices. This role drives revenue growth, strengthens executive-level relationships, and ensures alignment between customer needs and organizational capabilities. The KAM partners cross-functionally to optimize service delivery, enhance customer satisfaction, and achieve financial and operational objectives. If the associate has the appropriate clinical licensure (LPN, RN, or RT), occasionally performing delivery and/or providing instruction/troubleshooting for respiratory equipment, such as non-invasive ventilation, may be required during the normal course of business, as coverage for other DASCO clinicians, and/or coverage after-hours. At 90-days and during the Annual Review, a clinical competency will be completed by a member of the Clinical Management team.

Requirements

• High school diploma or GED equivalent
• Minimum of 3-5 years experience in account management, healthcare operations, or relationship management.

Nice To Haves

• Bachelor’s degree in business, healthcare administration, or related field
• Experience managing large healthcare systems or complex accounts
• Demonstrated success in revenue growth and strategic account management
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, CRM systems preferred)

Responsibilities

• Own and drive the overall relationship strategy for JV hospital systems and key accounts
• Develop and execute growth plans to expand referrals, revenue, and market share
• Serve as the primary point of contact for executive stakeholders within healthcare systems
• Collaborate with branch leadership, operations, and clinical teams to ensure seamless service delivery and account alignment
• Lead account reviews, business planning sessions, and performance reporting with stakeholders
• Identify opportunities for process improvement, service expansion, and operational efficiencies
• Monitor and drive key performance indicators (KPIs) across assigned accounts
• Support and influence liaison teams (hospital and ortho) to achieve performance goals
• Partner with supervisors/managers to ensure proper staffing, training, and development of frontline teams
• Address escalated client concerns proactively and ensure timely resolution
• Maintain strong relationships with physicians, administrators, and other healthcare system stakeholders
• Ensure compliance with all company policies, healthcare regulations, and safety standards
• Provide regular reporting and insights to senior leadership on account performance, risks, and growth opportunities
• Act as a strategic advisor to both the customer and internal leadership teams
• Other duties as assigned

Benefits

• competitive compensation based on industry standards
• generous 401(k) match with immediate vesting
• growth opportunities
• health insurance benefit opportunities which include Medical, Dental, Vision
• excellent PTO which increases based on tenure
• holiday pay
• a fantastic company culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED