Key Account Manager

GRAVIS•Cincinnati, IA

11d•Onsite

About The Position

The Key Account Manager – Aviation and Industrial Products is responsible for managing and growing relationships with the company’s most strategic aerospace and industrial customers. The role combines account management with hands-on ownership of customer demand, order execution, delivery performance, and day-to-day customer support. The successful candidate will drive customer retention and revenue growth by ensuring flawless execution, proactively managing customer requirements, and coordinating closely with operations, supply chain, and engineering teams. Experience in aerospace, aviation, or industrial markets, preferably within the jet engine ecosystem, is strongly preferred, along with an appreciation for the quality, precision, and responsiveness required in mission-critical applications.

Requirements

Excellent written, verbal, and interpersonal communication skills.
Proven ability to build strong, trust-based relationships and negotiate effectively with professionals at all organizational levels.
Demonstrated success in consultative sales, key account management, and delivering tailored solutions aligned with complex customer needs.
Strong analytical and problem-solving skills, with a proven ability to adapt quickly to changing customer requirements, market dynamics, and industry trends.
Exceptional organizational skills, strict attention to detail, and efficient time management capabilities to handle multiple account priorities simultaneously.
Bachelor’s degree in Business, Management, or a related field.
Commercial experience in aerospace, aviation, or industrial manufacturing environment and strong familiarity with jet engine programs, aerospace supply chains, or MRO/manufacturing processes preferred.
Strong understanding of U.S. commercial and military procurement processes and compliance frameworks.
Continuous improvement orientation with a focus on measurable outcomes.

Nice To Haves

Experience in aerospace, aviation, or industrial markets, preferably within the jet engine ecosystem.
Appreciation for the quality, precision, and responsiveness required in mission-critical applications.

Responsibilities

Manage an assigned portfolio of major accounts, serving as the primary, single point of contact to ensure complete customer satisfaction.
Build and maintain deep, trust-based relationships with key customers by thoroughly understanding their unique needs and requirements.
Serve as the strategic link between key customers and internal operations teams to ensure correct, timely product and service delivery.
Promptly address and resolve customer issues, challenges, or complaints to maintain high trust and preserve long-term partnerships.
Drive new business acquisition across new customers and existing accounts to consistently meet or exceed annual sales and growth goals.
Continuously propose cross selling solutions with existing customers’ strategic objectives to expand share of wallet.
Take the lead on incoming leads, website inquiries, and other prospects.
Partner closely with plant leadership, operations, supply chain, and quality teams in Cincinnati.
Support field sales and leadership on strategic initiatives related to aerospace and industrial accounts.
Ensure alignment on pricing, production capacity, service expectations, and customer priorities.
Utilize the CRM as the single source to manage sales opportunities, maintain an accurate pipeline, and track all key customer communications and account intelligence.