Key Account Manager - REMOTE

Smithers-Oasis Career•Kent, OH

4d•Remote

About The Position

Smithers-Oasis is a global manufacturer and marketer of various foam products for floral, growing, medical, and engineered applications. We are seeking a high-performing sales professional to be a Key Account Manager within our Wholesale Floral channel. This individual will be responsible for leading strategic accounts to drive profitable growth through annual business planning, commercial execution, and cross-functional coordination. The goal is to build brands, improve service, and increase product availability.

Requirements

Bachelor’s Degree is preferred (Business or related field).
5–7+ years of sales and key account management experience, ideally in wholesale/distribution.
Proven negotiation, presentation, and account planning capability.
Ability to maintain a Lean Selling mindset and drive continuous improvement in account processes, reporting quality, and customer satisfaction.
Advanced proficiency with Excel/PowerPoint; Power BI is strongly preferred.
Able to travel up to approximately 50% of the time including some weekends during peak event seasons.
Customer-centric, organized, and responsive.
Learning mindset and strong product/technical training aptitude.
Ability to translate data into simple actions.
Commercial acumen: pricing, margin awareness, and promotion effectiveness.
Comfortable coaching/training customer teams.
Program/solution selling and portfolio mindset.

Responsibilities

Own relationships and commercial performance for key wholesale accounts; drive profitable growth and pursue targeted goals.
Maintain and expand customer relationships to ensure satisfaction; build trust-based partnerships.
Develop and execute account plans and promotional activities; support annual business plan execution.
Lead customer training initiatives and provide product education and training to wholesaler staff on OASIS® Floral Products and related brands to ensure they are proficient in product features, benefits and applications.
Deliver monthly account performance reporting and quarterly business review content, including forward plans and forecasts.
Represent the company at key trade shows and market events; gather competitive/market intelligence.
Use basic sales analytics (e.g., Excel/Power BI reports) and leverage other data sources to identify growth opportunities, improvement actions and track progress.
Coordinate cross-functionally with Marketing, Supply Chain, Customer Service, and Finance to deliver comprehensive solutions.
Meet or exceed sales, margin, and new-product launch targets for assigned accounts.
Maintain forecast accuracy and proactively communicate demand signals.
Budget ownership for travel, entertainment, samples, and trade shows.
Demonstrate adaptability to customer/industry shifts and internal changes.
Maintain a Lean Selling mindset and drive continuous improvement in account processes, reporting quality, and customer satisfaction.
Protect confidential information and act consistently with company strategy.