Key Account Manager

PHCNA•Chicago, IL

19h•Remote

About The Position

Joining the PHC Group means becoming a vital player in one of the world's foremost producers and suppliers of top-tier laboratory equipment. Operating in the dynamic biomedical and diagnostics sectors, we cater to a diverse and expanding range of life science facilities. Our products are essential tools for researchers and professionals in pharmaceuticals, biotechnology, and healthcare, making a meaningful impact on advancements in these fields. Your role with us will be an integral part of this impactful journey. The Strategic Key Account Manager serves as the primary point of contact for key BioPharma accounts, building strong, trusted relationships with customer stakeholders and internal teams. This role is responsible for developing and executing long-term account strategies tailored to the pharmaceutical and biotechnology industry, aligned with overall business objectives, driving growth, customer satisfaction, and market expansion within the BioPharma segment.

Requirements

Bachelor’s degree in a scientific or related field required
10+ years of experience in Biotech, BioPharma, or Life Sciences
5+ years of experience in sales
5+ years of experience managing key accounts
Experience building and delivering compelling presentations and proposals

Nice To Haves

MBA preferred

Responsibilities

Expand multi-threaded relationships across customer organizations, including executive decision-makers, influencers, and functional stakeholders (e.g., R&D, Manufacturing), to strengthen engagement and accelerate deal progression.
Lead new business development and grow existing strategic accounts by identifying target opportunities, executing upsell and cross-sell strategies, and maintaining a strong sales pipeline.
Develop and execute go-to-market strategies, including target account selection, channel approach design, and value proposition messaging, to accelerate opportunity generation within priority accounts.
Work closely with regional sales companies as part of Global Strategic Account Management (GSAM) initiative to develop and execute pricing strategies, negotiate commercial terms and customer contracts, and coordinate responses to RFIs, RFPs and RFQs while supporting strategic account growth and customer engagement.
Build market intelligence through competitive and industry analysis and provide strategic recommendations to support business decisions, new product development, and product enhancements.
Develop deep customer insights, assess evolving business needs, and execute strategic account plans to drive long-term growth and partnership value.
Represent the company at industry conferences and events to enhance brand visibility and support market expansion.
Develop high-impact presentations, proposals, and communication materials to strengthen external messaging and improve win rates.
Lead cross-functional collaboration across internal teams and global affiliates to execute customer initiatives, align business priorities, and ensure successful delivery of strategic account objectives.