Key Account Manager – InReach
About The Position
Sodexo InReach is seeking a dynamic and driven Key Account Manager in Santa Clara, California to join our growing team. In this high-impact, field-based role, you will serve as the primary point of contact for a high-profile tech based client. You will own the client relationships from day one and ensure seamless service delivery across multiple locations. If you thrive in a fast-paced environment, love solving problems proactively, and have a passion for building lasting client partnerships, this is the opportunity for you. This role offers exciting career advancement opportunities in a growing and innovative segment, cross-functional collaboration with operations, purchasing, and fulfillment teams, and is a high-visibility role with direct impact on client satisfaction and retention.
Requirements
- Key Account Manager or related experience in client relationship management, account management, or B2B service delivery
- Proficiency with Salesforce, Power BI, and Microsoft Excel
- Highly organized self-starter with the ability to manage a multi-site portfolio and prioritize competing demands
- Strong communication, follow-up, and problem-solving skills with a proactive, resourceful approach
- Must be based in and able to travel to client sites multiple times per week; this is not a remote position
- Bachelor’s degree or equivalent experience
- 3 years of functional experience
Nice To Haves
- Experience in vending, beverage, hospitality, or tech procurement industries strongly preferred
- Cantaloupe Seed experience a plus
Responsibilities
- Serve as the primary relationship manager for assigned client locations, prioritizing retention and satisfaction
- Travel to client sites multiple times per week to provide onsite support and proactive service
- Identify, troubleshoot, and resolve operational issues quickly and thoroughly from start to finish
- Collaborate with onsite attendants and internal teams across purchasing, fulfillment, and operations
- Maintain organized schedules and proactive communication to stay ahead of client needs
- Utilize Salesforce, Power BI, Cantaloupe Seed, and Microsoft Excel to manage accounts and report on performance
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
