Key Account Manager – InReach

Sodexo Careers•Boston, MA

1d•Remote

About The Position

Sodexo is hiring a Key Account Manager to support our InReach business in Boston, MA. At InReach, we’re transforming the convenience industry by putting people first and obsessing over extraordinary food and beverage experiences. We’re intentionally not boring—quirky, curious, and future‑focused, we work in a buzzword‑free zone where innovation, trust, and phenomenal service come first. Our culture is grounded in doing the right thing, always, with a deep commitment to inclusion, wellness, sustainability, and supporting local partners. This is a remote role with regular travel to customer locations, offering the opportunity to be a hero to clients and guests every day. 20-30% overnight travel expected.

Requirements

Proven ability to manage accounts and build strong, trusted customer relationships
High proficiency in MS Office (especially Excel) and Salesforce or similar CRM tools
Strong written and verbal communication skills, including presentations to senior leaders
Ability to work independently in a fast‑paced, remote environment
Excellent organizational, prioritization, and multitasking skills with strong attention to detail
A professional demeanor and a continuous‑improvement mindset
Bachelor’s degree or equivalent experience
3 years minimum functional experience

Responsibilities

Manage and grow a portfolio of key accounts with a focus on retention, upselling, and long‑term partnerships
Develop and execute customer growth and retention strategies aligned with company objectives
Serve as the primary liaison between customers, vendors, and internal teams
Introduce new products and solutions through multiple engagement channels
Collaborate cross‑functionally with sales, marketing, and operations to drive results
Maintain accurate daily activity tracking and reporting in Salesforce