Key Account Manager

Nordson Corporation•Amherst, OH

7d•Onsite

About The Position

Nordson Measurement & Control, a global leader in Measurement & Control, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Requirements

BA/BS degree or equivalent.
8+ years’ work experience in sales, key accounts, or relevant commercial experience
Strong communication skills and ability to collaborate with different stakeholders
Proven ability to drive the sales process from plan to close
Excellent mentoring and people management skills
Proven skills in customer interactions with profound sense of urgency and ownership based on dedication and drive to deliver on commitments.
Self-motivated and self-directed

Nice To Haves

Previous work experience in electronics / industrial applications, capital equipment is a plus
Ability to interact effectively at all levels of an organization with maturity and soft communication skills
Strong commercial instincts, negotiating skills, sales planning, reality-based opportunity assessment
Must demonstrate adaptability, energy/commitment, problem solving, perspective, process management and communication
Experience working with cross-functional teams in different geographic locations
Ability to motivate a team
Able to analyze data and sales statistics and translate results into better solutions

Responsibilities

Supervise, coach, and lead Key Account team to achieve target revenue and profitability goals
Act in a direct sales capacity for the Top customer, including all general Sales and account management activities
Develop sales strategies based on NBS Next principles inclusive of all EPS products and offerings
Plan, organize, and lead balanced sales growth, continued account penetration, and customer satisfaction
Manage sales pipeline reporting, forecasting and aid in the creation of the annual plan for the Top
Supervises the performance of direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to
Supervise, lead and coach the Technical Support team, providing direction to skilled employees, Supervisor and Key Account resources in line with company and division strategies
Manage internal and external Service Level Agreements (SLAs), ensuring timely response times and adherence to scopes of work.
Oversees key account personnel scheduling to support customer needs, including SME deployment, sales efforts, cross-regional needs, new product introduction and acceleration and support of other functional areas.
Work collaboratively with Product Management and Growth and Strategy teams to ensure free flow of information on market status and customer needs to ensure product strategy reflects true customer needs
Work collaboratively with operations to ensure that customer requested dates for machines and spare parts are being met by the division
Drive new product enablement, growth initiatives and liaise as a contact for business and technical concerns
Own and regularly update the strategic account plan backed by opportunities pipeline
Establish and maintain strong customer relationships with both internal and external customers
Drive execution of key priorities and customer sales projects/opportunities, including process management and CRM reporting
Perform Other duties as assigned