Key Account Manager, Travel Retail - Miami, FL
About The Position
At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Key Account Manager (KAM), Travel Retail Americas where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn, and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. Account Management: Maintain and grow key accounts, monitor competitors, and ensure high customer satisfaction. Sales Performance: Meet revenue and profitability targets, manage sales funnel, and track performance metrics. Business Development: Identify new opportunities, acquire new accounts, and expand existing ones. Client Engagement: Regular follow-ups, resolve issues, and lead solutions to improve sales outcomes. Strategy Execution: Implement sales strategies and support long-term account planning with leadership. Analytics & Reporting: Prepare proposals, pricing, and performance reports to guide decision-making. Collaboration & Operations Work cross-functionally with customer support, resource management, architecture, and visual merchandising teams. Ensure excellent retail execution, including POS installations and merchandising standards. Knowledge & Growth Stay updated on market trends, competitors, and best practices. Continuously develop skills and effectively use CRM tools. Entrepreneurial Mindset Act with ownership and initiative to drive growth. Identify opportunities, adapt to changing markets, and innovate locally while aligning with global strategy. Build strong partnerships, navigate ambiguity, and remain resilient in complex environments.
Requirements
- 3–5 years in Travel Retail
- Experience in Caribbean & Latin America markets
- Background in Luxury, Beauty, or Liquor industries preferred
- Regional network/contacts in the Caribbean is a plus
- Strong proficiency in Microsoft Office (Excel, PowerPoint, Word), especially advanced Excel analytics
- Bilingual: English & Spanish
- Solid understanding of sales & marketing strategies, ideally in luxury retail
- Strong communication and presentation skills
- Analytical mindset with data-driven decision-making ability
- Willing to travel up to 50% and work extended hours
Responsibilities
- Maintain and grow key accounts, monitor competitors, and ensure high customer satisfaction.
- Meet revenue and profitability targets, manage sales funnel, and track performance metrics.
- Identify new opportunities, acquire new accounts, and expand existing ones.
- Regular follow-ups, resolve issues, and lead solutions to improve sales outcomes.
- Implement sales strategies and support long-term account planning with leadership.
- Prepare proposals, pricing, and performance reports to guide decision-making.
- Work cross-functionally with customer support, resource management, architecture, and visual merchandising teams.
- Ensure excellent retail execution, including POS installations and merchandising standards.
- Stay updated on market trends, competitors, and best practices.
- Continuously develop skills and effectively use CRM tools.
- Act with ownership and initiative to drive growth.
- Identify opportunities, adapt to changing markets, and innovate locally while aligning with global strategy.
- Build strong partnerships, navigate ambiguity, and remain resilient in complex environments.
Benefits
- Medical Insurance Coverage
- Swarovski Employee Retirement Savings Plan
- Swarovski Employee Discounts
- Employee Assistance Program (EAP)
- Summer Flex Time
- Service Award Program
- Tuition Reimbursement Program
- Employee Referral Program
- Fitness Reimbursement Program
- Discounted Group Auto/Homeowners Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
