Key Account Manager, Travel Retail - Miami, FL

Swarovski

8d•Onsite

About The Position

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Key Account Manager (KAM), Travel Retail Americas where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn, and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

Requirements

3–5 years in Travel Retail
Experience in Caribbean & Latin America markets
Bilingual: English & Spanish
Solid understanding of sales & marketing strategies, ideally in luxury retail
Strong communication and presentation skills
Analytical mindset with data-driven decision-making ability
Willing to travel up to 50% and work extended hours

Nice To Haves

Background in Luxury, Beauty, or Liquor industries preferred
Regional network/contacts in the Caribbean is a plus
Strong proficiency in Microsoft Office (Excel, PowerPoint, Word), especially advanced Excel analytics

Responsibilities

Maintain and grow key accounts, monitor competitors, and ensure high customer satisfaction.
Meet revenue and profitability targets, manage sales funnel, and track performance metrics.
Identify new opportunities, acquire new accounts, and expand existing ones.
Regular follow-ups, resolve issues, and lead solutions to improve sales outcomes.
Implement sales strategies and support long-term account planning with leadership.
Prepare proposals, pricing, and performance reports to guide decision-making.
Work cross-functionally with customer support, resource management, architecture, and visual merchandising teams.
Ensure excellent retail execution, including POS installations and merchandising standards.
Stay updated on market trends, competitors, and best practices.
Continuously develop skills and effectively use CRM tools.
Act with ownership and initiative to drive growth.
Identify opportunities, adapt to changing markets, and innovate locally while aligning with global strategy.
Build strong partnerships, navigate ambiguity, and remain resilient in complex environments.