Key Account Manager (Myopia)

Santen

2d • Onsite

About The Position

Santen, a specialized company with a 130-year heritage focused on eye health, is seeking a Key Account Manager for its Nordic team. This role is crucial for enhancing company awareness, value, effectiveness, and profitability through sales promotion activities. The position involves engaging with various healthcare professionals, coordinating myopia initiatives, and fostering customer relations. The ideal candidate will contribute to improving the lives of patients with eye conditions and their families. Santen emphasizes employee wellbeing and professional growth, offering benefits such as an Employee Assistance Program, wellbeing allowance, and opportunities for continuous learning and skill development.

Requirements

• Minimum of 3–5 years of experience in account management within the pharmaceutical or ophthalmology industry.
• Strong ability to engage and manage relationships with healthcare professionals, including opticians, ophthalmic pediatrics, children clinic personnel, and school nurses.
• In-depth understanding of myopia management and related healthcare practices and familiarity with the healthcare systems and regulations in the Country.
• Proven track record of effective communication with healthcare professionals and internal stakeholders, excellent communication and interpersonal skills.
• Flexibility to adapt to changing demands and priorities, ability to handle multiple tasks and projects simultaneously, prioritize tasks, manage time efficiently, and meet deadlines.
• Bachelor’s degree in a relevant field such as Life Sciences, Nursing, Pharmacy, Business Administration, or Healthcare Management.
• Field-based position with significant travel requirements.

Nice To Haves

• Experience in managing myopia-related activities or similar healthcare programs is highly desirable.
• Advanced degrees or certifications in ophthalmology, optometry, or related fields are a plus.

Responsibilities

• Enhance company awareness, value, effectiveness, and profitability through successful sales promotion activity implementation.
• Collaborate with regional and national internal stakeholders to drive sales and promotional activities.
• Engage and manage relationships with opticians, ophthalmic pediatrics, children clinic personnel, and school nurses.
• Ensure effective coordination with country managers to implement myopia initiatives consistently across regions and align activities with country-specific needs and regulations.
• Provide support to key account managers in implementing myopia-related activities and initiatives to enhance the effectiveness of myopia management programs.
• Establish, foster, and enhance customer relations on regional and national levels together with key account managers.
• Turn customer feedback into market insights and ensure information sharing across the team and management to improve myopia management programs.
• Secure promotional compliance according to country-specific codes of conduct, legislation, and Santen policies, SOPs, and internal guidelines, and complete required administrative duties in a timely manner.
• Maintain required medical and commercial knowledge, core competencies, and skillsets, and follow relevant Santen policies, guidelines, and SOPs.
• Collect and report safety information and quality-related information to Santen Oy Pharmacovigilance Unit and Quality Assurance department according to current requirements.

Benefits

• Employee Assistance Program
• wellbeing allowance
• access to regular wellbeing webinars
• regular career conversations
• participation in to our Learning Festival
• opportunities for continuous learning
• leadership skill-building through various programs, mentoring, and company-wide learning initiatives
• Competitive Salary: A market‑aligned base salary starting from 697 279,20 NOK – 958 758,90 NOK, depending on experience and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level