Key Account Manager, MSP

NinjaOne•Austin, TX

39d•Hybrid

About The Position

As an Key Account Manager – MSP at NinjaOne, you will play a critical role in fostering long-term partnerships with our largest and most strategic Managed Service Provider (MSP) accounts. You’ll serve as the primary point of contact for key MSP clients, ensuring they maximize the value of NinjaOne’s solutions to drive efficiency, profitability, and service excellence for their end customers. Your deep understanding of the MSP business model will enable you to act as a trusted advisor, helping partners scale their operations, optimize IT service delivery, and uncover new revenue opportunities. You’ll identify cross-sell and up-sell potential, drive product adoption, and help our partners expand their service offerings with NinjaOne’s suite of IT management solutions. This role requires a strong background in MSP account management, IT solutions selling, and customer success, with a proven track record of managing high-value, partner-driven accounts. Location: Hybrid in-office (Tampa, FL or Austin, TX) – 3 days per week (Mon, Tues, Thurs)

Requirements

Experience managing MSP accounts, with a deep understanding of their business model, pricing structures, and service delivery challenges.
Successfully expanded revenue within MSP partnerships, identified upsell/cross-sell opportunities, and helped partners scale their businesses.
Ability to understand MSP needs and align IT solutions to drive their success.
Exceptional communication skills to engage effectively with MSP owners, service managers, and technical teams, translating complex IT concepts into business value discussions.
Proactively address challenges, mitigate risks, and guide partners through service transformation initiatives.
Familiarity with MSP tools like RMM, PSA, and cybersecurity solutions.
Proficiency in Salesforce & CRM Best Practices.

Nice To Haves

Bachelor’s Degree (Preferred): Or equivalent experience in IT, Business, or a related field.

Responsibilities

Manage a portfolio of high-value MSP partners, focusing on expanding NinjaOne’s footprint within their client base and helping them scale their managed services.
Act as a trusted advisor to MSP owners and technical teams, guiding them on best practices, automation strategies, and service delivery optimization.
Identify opportunities to enhance MSP offerings by promoting NinjaOne’s full product suite, including RMM, endpoint management, security tools, and automation features.
Understand MSP business challenges and provide tailored solutions to improve operational efficiency, reduce costs, and enhance service delivery.
Maintain ongoing engagement with MSP partners, ensuring they stay informed about product updates, new features, and industry trends that impact their business.
Utilize Salesforce to track partner performance, pipeline opportunities, and revenue forecasting. Collaborate with internal teams to ensure seamless execution.
Stay up to date on MSP industry trends, competitor offerings, and evolving IT needs, positioning NinjaOne as a critical component of a partner’s technology stack.