Key Account Manager, IMM/HAE - QC
About The Position
The Key Account Manager (KAM) leads account-centric engagement across assigned key accounts by identifying customer needs, developing and executing account plans, and collaborating with cross-functional partners to align business objectives with customer priorities. This role acts as the liaison between Takeda and treatment centers within their designated territory and will act as the Ambassador for Takeda brand, vision, and values. The job involves communicating, both verbally and in writing, with other Takeda teams located across Canada, and with our international clients and partners. International customers and partners represent an important part of our activities. Based on an evaluation, the duties of a Key Account Manager’s position require knowledge of English in addition to French (oral and written). Takeda solely requires proficiency in English where it is necessary for the performance of an employee’s duties.
Requirements
- Highly motivated, self-directed, collaborative, and results-driven, with a proven track record in key account management in biotechnology/pharmaceuticals.
- Strong scientific aptitude, business acumen, data analysis, and decision-making skills.
- Proficiency with digital tools, next-best-action platforms, AI-enabled tools, and MS Office.
- Strong collaboration, influencing, presentation, verbal, and written communication skills.
- Bilingual French and English proficiency is required.
- Bachelor’s degree required.
- Minimum 5 years of sales experience with healthcare professionals in pharmaceutical, biotech, device, specialty, or healthcare industries.
- Demonstrated growth mindset, strategic planning skills, and agility to adapt to changing market conditions.
- Valid driver’s license and ability to travel in-field, including overnight as required.
Nice To Haves
- Advanced business or scientific degree is an asset.
- Experience managing complex reimbursement topics.
- Pharmaceutical launch experience.
- Cross-functional experience.
Responsibilities
- Deliver agreed strategy and tactics within key accounts, including compliant product, therapeutic area, and disease-state education to prescribers and key stakeholders.
- Maintain strong knowledge of relevant therapies, competitive products, data, studies, outcomes, and approved promotional messaging.
- Develop, execute, and refine strategic account plans, including needs assessment, stakeholder mapping, objective prioritization, and milestone tracking.
- Deliver approved clinical, financial, outcomes-related, and operational messages in a compliant and accurate manner.
- Coordinate service and support, track KPIs and performance metrics, and present account business plans to management as required.
- Achieve sales goals and key business metrics within the assigned territory.
- Develop territory action plans, manage approved budgets, and identify compliant opportunities aligned to account needs.
- Leverage CRM systems and customer insights to prioritize engagement, milestones, and follow-up actions.
- Collaborate compliantly with cross-functional teams to align objectives and coordinate account activities.
- Identify issues, propose solutions, and share in-field intelligence, customer insights, stakeholder activities, and market trends.
- Perform all duties in compliance with applicable laws, industry codes, and Takeda policies and procedures.
Benefits
- Subsidies for fitness and internet
- Medical, dental, and vision insurance
- Basic life and accidental death and dismemberment (AD&D) insurance
- Participation in the Registered Retirement Savings Plan (RRSP); company match into a Deferred Profit-Sharing Plan (DPSP) (if eligible)
- Short-term and long-term disability coverage
- Annual vacation entitlement; additional paid time off and company holidays
- A tuition reimbursement program
- A variety of well-being benefits
- Short-term and/or long-term incentives
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What This Job Offers
Job Type
Full-time
Career Level
Senior
