Key Account Manager II

Alliant Energy•Ames, IA

3d•Hybrid

About The Position

Alliant Energy is seeking a Key Account Manager II to serve as a trusted advisor to large commercial and industrial customers. This role involves fostering partnerships, driving customer success, and connecting businesses with energy solutions for growth and sustainability. It's an opportunity to combine relationship-building, strategic stakeholder management, and community engagement to make a lasting impact.

Requirements

Bachelor's Degree in Business administration, marketing, engineering, economics, or related area.
3 years of related experience.
Must possess a valid driver’s license.
Must be willing to travel. Travel can include occasional overnight stays.
Basic knowledge of business economics and customer relations, supplemented with appropriate technical expertise to facilitate technical solutions.
Demonstrated effective interpersonal, verbal, and written communication skills.
Demonstrated ability to interpret contract language and the understanding of applicable tariffs.
Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).
Demonstrated solid problem-solving skills and the ability to work with others to find solutions to customer requests.
Ability to work effectively in a collaborative and inclusive work environment.

Nice To Haves

Experience in the utility industry and with commercial and/or industrial customer support or sales.

Responsibilities

Manages the relationship with community and commercial and industrial (C&I) customers and develops energy efficiency opportunities and customer growth potential to improve customer satisfaction.
Performs research and analysis to assist C&I customers on billing, energy use, pricing options, contract options, utility investments, and related projects.
Coordinates the preparation, and timely and accurate execution of utility customer contracts as requested by the customer and ensures that the broad range of services are accessible to meet the customer’s needs.
Maintains an organized library of contacts and related documents in the corporate records management system (ECRM) to facilitate rapid response requests.
Works directly with economic and community development personnel to pursue new load opportunities including new business and expansion opportunities.
Supports the maintenance of the interruptible database necessary to generate reports, maintain contact records, and initiate notifications of interruptions.
Helps to ensure that regulatory requirements are met while maximizing customer satisfaction with the notification process.
Learns, observes, and enforces safety rules and practices, encouraging safe work behaviors and promptly correcting conditions and unsafe behaviors.
Understands the Industrial Parks in their territories.
Engages in other duties as needed that support our Values and help deliver on our Purpose to serve customers and build stronger communities.